Incident Escalation Manager
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![]() United States, Kentucky, Louisville | |||||||
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Incident Escalation Manager Job Locations
US-KY-LOUISVILLE
Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services. The main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible. This role requires a solid understanding of customer systems, processes, and terminology to be able to convey the business impact of an outage and set appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change Management for advanced planning of major systems maintenance to ensure effective and timely communication to business operations. This manager role will drive Problem Management that includes root cause analysis, and cross-functional team collaboration. Responsibilities
Oversees the incident management process and team members that drive incident through resolution.
Qualifications
About our Line of Business BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X. |