Template Coordinator

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 24, 2025
Summary Works with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing. Essential Functions -Support and educate users on the use of clinical and complementary applications. -Help identify and resolve issues, escalating as needed for timely resolution. -Provide high quality service to end users, according to defined service level agreements. -Run reports as needed. -Assist with the documentation of business processes. -Understand user requirements; assist in translating these into functional requirements. -Assist with executing user acceptance testing plans. -Participate in team meetings to discuss team and project activities, issues, changes, and communications. Education Bachelor's Degree Computer Science or related field required Equivalent experience may be accepted in lieu of degree Experience Analytics/Systems Development Experience 1-2 years required Knowledge, Skills and Abilities - Experience providing end user support, preferably in a healthcare setting Problem-solving skills. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Ability to learn quickly Knowledge of Microsoft Office 365 and other popular office productivity solutions. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.