Information Services Technician

Job Title - Information Services Technician
Location - Chicago, IL | Denver, CO | Minneapolis, MN
Job Type - Hybrid

ABOUT STANLEY CONSULTANTS

Improving Lives Since 1913. Stanley Consultants has been helping clients solve essential and complex energy and infrastructure challenges for over 110 years, successfully completing more than 50,000 engagements in 120 countries and all 50 states and U.S. territories. Values-based and purpose-driven, Stanley is an employee-owned company of engineers, scientists, technologists, innovators and client-service experts who are recognized for their commitment and passion to make a difference. The company garnered a recent Top Workplaces USA Today ranking and followed it with recognitions for outstanding compensation and benefits and work-life flexibility. For more information on Stanley Consultants, please visit https://www.stanleyconsultants.com.

Stanley Consultants is currently looking for an Information Services Technician for one of our offices in Chicago, Denver, or Minneapolis. This position is responsible for supporting company members on the use of computers and software applications. Duties include setup of workstations, software configuration and installation, and resolution of issues and problems that may arise. Duties may also include preparing and providing user training.

What You Will Be Doing:

• Determining laptop workstation specifications
• Setup of workstations and related peripherals
• Diagnosis, maintenance and repair of workstations
• Installation and configuration of software
• Providing user support for questions and problems with hardware and software
• Providing application training for users
• Basic network concepts and troubleshooting skills
• Offering technical support on-site and via phone or email

Required Qualifications:

• Degree in related field and 1-3 years of IT experience, or equivalent applicable work experience
• 3+ years of IT-related experience
• Technical proficiency in personal computers and major desktop operating systems (Windows 10 and Windows 11)
• Technical proficiency in the Apple iPhone IOS and the Android OS
• Superior client relation skills

Performance Standards:

• Technical competence
• Customer service skills with the user group
• Accurate interpretation of problem statements
• Ability to fix technical problems
• Effective communication with users
• Amount of supervision required
• Amount of initiative shown

Judgement and Initiative: Functions with minimal daily supervision and assumes some project and systems administration responsibility. Receives minimal day-to-day operational supervision from department manager. Performs daily and routine tasks with a minimum of supervision. Performs more complex and less-routine tasks with general supervision.

Physical Demands: Physically capable of handling workstations and monitors weighing approximately 50 pounds; using and reading from a PC for extended periods of time; moving around a crowded Network Operation Center; need to go to end-users locations; and physically open and work on servers, PC's, and other communications equipment.

Base Compensation: $61,900 - $76,750

Stanley Consultants is committed to maintaining transparency in our hiring process, including providing information about compensation. The starting salary for the successful candidate in this position is competitive and will be determined by the selected candidate's qualifications and experience, geographic location, internal equity, company policy and practices.

Stanley's Approach to Flexibility

While some members choose to work out of their local office on a full-time basis, we offer a hybrid schedule for eligible positions consisting of two days a week in the office, two days a week remotely, and Friday being a flexible day that can be worked either in the office or at home. Eligible roles can also offer a compressed workweek schedule. Members who participate will be assigned a 9/80 work schedule, meaning every other Friday off!

What we offer:

• Member-Owned. Member-ownership is at the heart of our culture, aligning client satisfaction, company performance, and personal reward.
• Work-Life Balance. We realize there's more to life than just work.
• Paid Time Away. Stanley Consultants offers numerous paid holidays, generous paid time off (PTO), parental leave, and professional development leave.
• Health Portfolio. We provide a comprehensive portfolio of health services including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources.
• Financial Health. We offer life insurance, short- and long-term disability insurance, identity theft protection, and many other benefits.
• Professional Growth. When your skills grow, so do we, which is why we offer tuition assistance, professional society membership, and more.
• Financial Rewards. We share our prosperity with members through company stock ownership, a generous 401K match, incentive compensation, and profit-sharing contributions to retirement 401K plans.
• Click Here: A Great Place To Work

Learn more about Stanley Consultants in this short video: Working at Stanley Consultants

Stanley Consultants does not welcome unsolicited resumes from staffing and recruiting agencies. Any unsolicited resumes submitted to Stanley Consultants, including but not limited to resumes submitted directly to Stanley Consultants members, or any of our representatives, will be deemed the property of Stanley Consultants.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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