New

Customer Success Specialist - Post Sales

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Reading
Jun 28, 2025
TEKsystems is excited to partner with our client to find a Customer Success Representative (CSR) for their Commercial Auto division, you will be the primary point of contact for customers after their vehicle purchase. Your mission is to ensure a smooth post-sale experience by resolving issues related to vehicle delivery, documentation, warranties, and other concerns. You'll play a critical role in building trust, driving satisfaction, and ensuring long-term customer loyalty. Key Responsibilities * Issue Resolution: Handle customer inquiries related to delivery, documentation, warranty, and post-sale concerns. * Customer Communication: Provide timely, clear, and empathetic updates throughout the resolution process. * Cross-Functional Coordination: Collaborate with logistics, finance, and service teams to resolve issues efficiently. * Customer Education: Guide customers through post-sale processes and available support resources. * Feedback Loop: Identify recurring issues and share insights to improve internal processes. What Success Looks Like * Customers feel heard, supported, and confident in their purchase. * Issues are resolved quickly and accurately, minimizing repeat contacts. * The CSR acts as a trusted advisor, not just a problem-solver. * Internal teams receive actionable feedback to improve the customer journey. Qualifications * 1-3 years of experience in customer service, customer success, or post-sales support (automotive or logistics experience a plus). * Strong communication and interpersonal skills. * Ability to manage multiple cases and prioritize effectively. * Familiarity with CRM tools (e.g., Salesforce, Zendesk). * Problem-solving mindset with a customer-first attitude. * High attention to detail and organizational skills. Why Join Us? * Supportive Work Environment: Our client is committed to excellence and customer success, offering a dynamic and collaborative workplace. * Growth Opportunities: We believe in investing in our employees' growth and development. Your success is our success! * Impactful Role: Your contributions will directly support our sales team's achievements and customer satisfaction. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Reading,PA. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.