New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Jun 28, 2025
The Customer Experience Specialist I is a customer service professional working in a call center environment, supporting the Consumer Direct Lending process. This role serves as the primary point of contact for consumers throughout the loan origination journey, following the initial consultation with a licensed loan officer. The specialist plays a vital role in ensuring a smooth and efficient experience for customers by managing communications, coordinating with internal departments, and maintaining accurate documentation. Key Responsibilities * Serve as a customer success advocate in a high-volume call center environment. * Handle inbound and outbound calls and text messages (with consumer consent) to support customers through the loan process. * Manage a pipeline of up to 75 active loans, with an average of 60 loans per week and approximately 30 calls per day. * Act as the main point of contact for customers from loan origination to closing. * Perform routine data entry and validation tasks with a high degree of accuracy. * Respond to customer inquiries via phone, email, or chat, providing timely and accurate information. * Monitor work queues and proactively address tasks to ensure timely processing. * Collaborate with internal departments to resolve issues and expedite loan processing. * Conduct basic research to resolve customer concerns and escalate complex issues as needed. * Meet established performance metrics for productivity and quality. * Adhere to all company policies, procedures, and compliance requirements. * Demonstrate behaviors aligned with the organization's values and customer-first culture. Qualifications * Minimum of 1 year of experience in financial services; mortgage industry experience preferred. * Strong attention to detail and ability to work independently. * Proven experience in a customer-facing role, preferably in a fast-paced call center. * Excellent communication skills, both verbal and written. * Strong critical thinking, problem-solving, and time management abilities. * Proficiency with computers and common applications (Microsoft Office, Google Workspace, etc.). * Ability to manage multiple tasks and prioritize effectively. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.