New

Digital Banking Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Worth
Jun 28, 2025
Inbound Financial Services Representative II - Digital Banking Expertise Required Are you passionate about delivering exceptional customer service and helping people achieve their financial goals? Do you thrive in a fast-paced, client-focused environment? If so, we want to hear from you! We're looking for a Financial Services Representative II to join our dynamic Contact Center team. In this role, you'll be the first point of contact for clients calling in with questions about their banking needs. You'll use your strong communication skills and proven digital banking experience to provide outstanding support, resolve issues, and guide clients through a wide range of financial solutions. * Please note: Candidates must have prior experience with digital banking platforms. This is a non-negotiable requirement.* What You'll Do: * Be the Voice of the Bank: Answer inbound calls and assist clients with account inquiries, transactions, and navigating new digital banking tools. * Deliver Personalized Service: Build meaningful relationships by understanding client needs and offering tailored financial advice. * Solve Problems with Confidence: Quickly identify issues and provide effective solutions that make banking easy and stress-free. * Promote Financial Wellness: Educate clients on a full suite of financial products-accounts, credit cards, loans, investments, and more. * Champion Digital Tools: Guide clients through new digital banking features and encourage adoption of online and mobile platforms. * Collaborate for Success: Refer clients to internal specialists when needed to support their broader financial goals. What You Bring: * Digital Banking Experience - You've worked with digital banking platforms and can confidently assist others in using them. * Customer Service Excellence - You're a natural communicator who enjoys helping people and solving problems. * Adaptability - You thrive in a fast-paced environment and can pivot quickly to meet client needs. * Strong Interpersonal Skills - You build trust and rapport easily, even over the phone. * Problem-Solving Mindset - You think on your feet and find solutions that work for both the client and the business. Preferred Qualifications: * Bachelor's degree preferred * Experience in a call center or help desk environment * Proficiency with Microsoft Office and CRM tools Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.