New

Banking Customer Service Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Pasco
Jun 28, 2025
Join our Team as a Member Experience Specialist! Are you passionate about helping people and making a difference every day? At our Credit Union, we're looking for a dynamic and service-driven individual to join our team and be the friendly voice our members count on. As a Member Experience Specialist, you'll be at the heart of our mission-delivering exceptional service and building meaningful relationships with every interaction. Whether it's answering questions, solving problems, or introducing members to new products and services, you'll be empowered to take ownership and make every experience a positive one. What You'll Do: * Be the go-to expert for members via phone and email, handling inquiries and account updates with professionalism and care. * Tackle challenges head-on by researching and resolving issues with urgency and a solutions-first mindset. * Spot opportunities to enhance the member experience by recommending products and services that fit their needs. * Stay sharp by keeping up with credit union policies, procedures, and industry regulations. * Collaborate with a supportive team and contribute to a culture of excellence and continuous improvement. What You Bring: * A passion for customer service and a knack for clear, friendly communication. * 1+ year of experience in a call center or customer support role. * Strong organizational skills and the ability to juggle multiple tasks with ease. * A proactive attitude and a drive to take initiative and solve problems. * Comfort with technology, including Microsoft Office and call center tools. * Bilingual in Spanish? That's a big plus! We believe in people helping people. You'll be part of a team that values collaboration, growth, and making a real impact in the lives of our members and communities. Ready to bring your energy and enthusiasm to a place where your work truly matters? Apply today and start your journey with us! Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pasco,WA. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.