New

Healthcare Call Center Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Fort Collins
Jun 28, 2025
Position: Healthcare (Patient Billing) Call Center Representative Department: Revenue Cycle Management (RCM) Employment Type: Full-Time \| 6 month Contract to Hire Hours: Monday-Friday 8am-5pm About the Role: Our client is seeking a dedicated and customer-focused Patient Billing Call Center Representative to join their centralized Revenue Cycle Management (RCM) call center team. In this role, you will be the first point of contact for patients across their Colorado-based eye care centers, assisting with billing inquiries, insurance questions, and payment processing. Key Responsibilities: * Respond to inbound calls from patients regarding billing questions and insurance coverage. * Make outbound calls to follow up on voicemails and collect payments from patients without insurance coverage. * Process patient credit card payments accurately and post them in the practice management system. * Review and respond to incoming emails during call downtime. * Provide clear explanations of insurance benefits, co-pays, deductibles, coinsurance, and patient responsibilities. * Maintain accurate patient records, including notes and demographic updates. * Escalate complex issues to RCM Managers as needed. Required Qualifications: * High school diploma or GED. * Minimum 6 months of healthcare experience in a patient-facing role involving payments. * Understanding of prior authorizations, EOBs, and insurance vs. patient responsibilities. * At least 1 year of total call center experience (can include the 6 months of healthcare experience). Preferred Qualifications: * Bilingual in Spanish is a strong plus. Skills & Competencies: * Strong customer service and communication skills. * Familiarity with Microsoft Office and practice management systems. * Ability to work independently in a fast-paced, call center environment. * Detail-oriented with strong problem-solving skills. Why You Should Apply: * Be part of a mission-driven team improving patient experiences. * Opportunities for growth within a supportive and collaborative environment. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Collins,CO. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.