New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Missouri, St. Louis
Jun 28, 2025
Call Center - Contact Experience Specialist Location: St. Louis, MO 63110 Pay Rate: $23.00/hour Schedule: Monday-Friday, 8:30 AM - 5:30 PM (with flexibility) Work Environment: On-site (should reside within 35 minutes of the office) Start Date: July 28th, 2025 Interview Date: As soon as possible Position Overview As a Call Center Contact Experience Specialist, you will serve as the primary point of contact for borrowers throughout the home loan process. This role involves managing both inbound and outbound communications, reviewing documentation, and guiding customers with professionalism and care. Key Responsibilities * Serve as the main liaison for borrowers during the mortgage servicing process * Review and assist with loan documentation * Handle 30+ inbound and outbound calls daily in a fast-paced environment * Provide timely, accurate, and empathetic support to customers via phone and email * Collaborate with internal teams to ensure a seamless customer experience * Effectively manage a pipeline of up to 75 loans * Currently 60 loans per week (12 loans per day) * Contractors will be the main point of contact for the customer from loan origination to loan closing Qualifications * Minimum 1 year of experience in the mortgage industry * At least 1 year of direct customer service experience (phone-based preferred) * Strong attention to detail and ability to work independently * Excellent problem-solving, critical thinking, and time management skills * Strong communication skills and a customer-first mindset * Must achieve an assessment score above 50 Why Join This Team? * Contract-to-Hire Opportunity: 4-month contract with strong potential for permanent placement * Career Growth: Proven track record of internal promotions from this team * Bonus Potential: Eligible for up to $10,000 annually in quarterly bonuses upon conversion to full-time * Supportive Culture: Business casual dress code and a clean, professional office environment Work Schedule * Standard Hours: Monday-Friday, 8:30 AM - 5:30 PM * Flexibility Required: Office hours are 6:00 AM - 8:00 PM; occasional shifts until 7:00 PM * Rotational Late Shift: One evening per week with a later start the following day * Saturday Availability: 2 shifts per quarter (8:00 AM - 12:00 PM) * On-Site Role: Equipment provided for occasional remote work due to weather or overtime needs Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.