New

Digital Banking Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Worth
Jun 28, 2025
Now Hiring: Digital Banking Customer Service Representative II - Inbound Contact Center Location: Remote (U.S. based) \| Department: Client Support Center \| Type: Full-Time Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, client-focused environment? Join our team as a Digital Banking Customer Service Representative II and be the first voice our clients hear when they need support with their banking needs. What You'll Be Doing As a key member of our inbound contact center, you'll be the first point of contact for clients reaching out with questions about their accounts, transactions, and digital banking tools. You'll build strong relationships, resolve issues efficiently, and guide clients toward financial solutions that meet their goals. Your responsibilities will include: * Answering inbound calls and assisting with account inquiries, transactions, and digital banking tools. * Building trust through meaningful conversations and personalized service. * Identifying client needs and recommending appropriate banking solutions. * Promoting full suite of products-accounts, credit cards, loans, investments, and more. * Educating clients on how to use our digital banking platforms. * Collaborating with internal experts to support clients' financial goals. What You Bring * 2+ Years of Experience in digital banking call centers * Strong communication and problem-solving skills. * Ability to work independently in a fast-paced, remote environment. * A quiet, secure home workspace with a wired internet connection. Top Skills * Digital Banking * Call Center Operations * Customer Service & Troubleshooting * Microsoft Office Suite Work Environment This is a remote role. You'll need a dedicated workspace free from distractions and a reliable wired internet connection to ensure excellent call quality. Ready to make a difference in the lives of our clients? Apply now and help us deliver exceptional service every day. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.