New

Customer Service Representative

TEKsystems
$24.04 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wood Dale
Jun 27, 2025
What You'll Do: * Handle a high volume of inbound calls in our dynamic call center environment. * Meet and exceed service level goals while delivering exceptional customer care. * Communicate clearly and confidently in a non-scripted setting, using your judgment and empathy to guide each conversation. * Identify customer needs, troubleshoot issues, and offer effective solutions with a personal touch. * Own each customer interaction from start to finish-including order processing, follow-ups, and escalations. * Accurately process requests while maintaining high quality standards. * Recommend process improvements based on customer insights and feedback. * Build lasting relationships by ensuring every customer feels heard, valued, and supported. * Assist customers with: * Placing orders and quotes * Issuing returns * Tracking orders and checking status * Solving product or service issues * Identify opportunities to upsell and generate leads that support business growth. * Use all available tools and resources to find the best solutions. * Document customer interactions in Salesforce for seamless follow-up and resolution. What You Bring: * Previous call center experience is a must. * Strong customer service background with a passion for helping others. * Experience working with products and navigating customer inquiries. * Excellent communication, problem-solving, and multitasking skills. * A team-first attitude and a drive to meet personal and team goals. Why You'll Love Working Here: * A supportive, collaborative team environment * Opportunities for growth and development * A chance to make a real impact on customer satisfaction and company success * Recognition for your contributions and achievements Pay and Benefits The pay range for this position is $24.04 - $24.04/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Wood Dale,IL. Application Deadline This position is anticipated to close on Jul 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.