New

Customer Service Professional

TEKsystems
$17.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Jun 27, 2025
* Now Hiring: Remote Healthcare Customer Service Professionals* Are you passionate about delivering exceptional service and making a difference in people's lives? We're looking for dedicated and empathetic individuals to join our team as Customer Service Professionals-the first point of contact for members and providers seeking support with benefits, claims, and eligibility. Why You'll Love This Role: * Be the voice of care and clarity for members navigating their health benefits. * Work from the comfort of your home while making a real impact. * Join a team that values quality, service, and continuous learning. What You'll Do: * Answer inbound calls (80-90% of your day) from members, providers, and other stakeholders. * Provide accurate information and compassionate support on recorded lines. * Use web-based tools across dual monitors in a Windows environment. * Collaborate with a high-performing team focused on service excellence. What You'll Need: * High school diploma or equivalent. * At least 1 year of customer service experience in a call center or service-heavy industry (insurance, banking, healthcare, etc.). * Strong multitasking and computer navigation skills (30 WPM typing with 95% accuracy). * A quiet, private workspace and a hard-wired internet connection (no satellite or mobile Wi-Fi). * Must reside in Oregon, Washington, Utah, or Idaho to be eligible. Nice to Have: * Experience with Salesforce or Radar. * Familiarity with medical terminology and claims processing. Training & Schedule: * 15 weeks of paid, comprehensive training (Mon-Fri, 8:00 AM-4:30 PM PT). * Must be on camera during instructor-led sessions (9:00 AM-3:30 PM PT). * Post-training schedules may vary (including shifts as late as 7-8 PM PT and occasional Saturdays). * Shift bids will be conducted after training. Pay and Benefits The pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.