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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
About Universal Endless Summer Resort - Dockside Inn and Suites Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.
Position Summary:The Stewarding Supervisor is responsible for overseeing and maintaining the highest standards of cleanliness, organization, and safety in all stewarding areas. This role supervises a team of 10-15 staff members, ensuring timely and efficient execution of daily assignments. The ideal candidate demonstrates exceptional attention to detail, strong communication and interpersonal skills, and the ability to thrive in a fast-paced, dynamic environment.
Essential Duties & Responsibilities:
Supervise, coordinate, and support stewarding staff during assigned shifts to ensure timely and thorough completion of all tasks. Ensure all stewarding areas (main kitchen, banquet spaces, bars, etc.) are clean, organized, and meet all sanitation and safety regulations, including compliance with local health departments and Steritech standards. Assign and monitor daily responsibilities, providing direction and assistance as needed. Foster a culture of teamwork, safety, and high performance within the stewarding team. Communicate effectively with culinary, banquet, and outlet managers to fulfill operational needs and event requirements. Train, coach, and assess team members through daily pre-shift meetings and ongoing performance evaluation. Support and participate in receiving and organizing all stewarding-related purchases and inventory. Notify Engineering of any equipment malfunctions or repair needs in a timely manner. Ensure proper usage of equipment and cleaning chemicals to maintain safety and efficiency. Monitor dish machine operation, conduct regular chemical checks, and maintain perpetual inventory records. Prepare banquet event order (BEO) setup sheets in advance and attend BEO meetings as needed. Maintain cleanliness and order during breakdown of events, ensuring removal of all equipment and food items. Assist in quarterly inventories and help lead departmental safety and breakage awareness programs. Act as the point of contact and lead daily operations in the absence of the Executive Steward or Assistant Executive Steward. Execute emergency procedures as outlined in hotel protocols. Perform other duties as assigned.
Supportive Responsibilities:
Arrive on time and in proper uniform, following company appearance guidelines. Communicate all issues and significant matters promptly and thoroughly. Provide professional, polite, and efficient service to guests and colleagues. Attend all mandatory meetings and training sessions. Demonstrate teamwork and promote a positive work environment at all times. Adhere to hotel policies, departmental procedures, and safety regulations. Stay informed of hotel updates and operational changes. Maintain the cleanliness and organization of all equipment and workspaces.
Qualifications:
High School Diploma or equivalent preferred. Strong communication skills, both written and verbal. Proven ability to lead and motivate a team in a fast-paced environment. Previous stewarding or kitchen sanitation experience in a high-volume hotel or hospitality setting preferred. Excellent guest service and interpersonal skills. Able to read and write in English; bilingual skills a plus. Ability to multitask, stay organized, and maintain composure under pressure. Physically capable of lifting and pushing/pulling 40+ lbs. Availability to work a flexible schedule including weekends and holidays. Clear and legible handwriting for documentation purposes. Consistent and reliable attendance required.
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Loews Hotels, LLC.
Jun 26, 2025