Customer Service Assistant

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Job Description:

First Point of Contact:

• Serves as the first point of contact for prospective students and their families who visit NEIU. Provides personalized and professional customer service for callers, guests to the office, and website visitors wishing to reach admissions.

Outreach:

• Prepares and sends out mailings as assigned (e.g. an admitted student packet to admitted students, shortly after they are admitted). The role also monitors and stocks recruitment publications in the display cases across campus.

Clerical Support:

• Provides clerical support to the admissions staff, which includes preparing folders and materials for campus recruitment events (Open Houses, Preview Days, group visits, etc.). Also includes support to the physical space (contacting facilities when something needs to be fixed or disposed of).

Calendar Management:

• Organizes and manages front desk operations for recruitment staff and student workers. Responsible for creating/managing coverage through a master office calendar.

Back up support:

• The CSA assists prospective students with basic needs/questions, but also backs up admissions counselors when they are not available to assist a student. The CSA also supports and backs up the visit/event specialist as needed.

Inventory:

• Update our inventory of supplies, giveaways, and collateral monthly. Alert Director if supply is running low.

Minimal Qualifications:

1.High school diploma or equivalent.

2. Any one or combination totaling eighteen (18) months from the following categories:

A. College coursework in any discipline as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• 90 semester hours equals two (2) years (24 months)

• Bachelor's degree (120 semester hours) equals three (3) years (36 months)

B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Departmental Preferences:

• Associate's Degree (or equivalent amount of post-secondary education).

• Minimum 2 years of work experience in a customer or student facing role.

• Minimum of 2 years of combined experience in hospitality, reception, office management, or similar roles.

• Understanding of NEIU's diverse student profile and what challenges a typical prospective student might be facing.

• Positive attitude, strong work ethic, able to stay calm in the busyness.

• Able to learn quickly.

• Similar role at a college/university.

• Knowledge of NEIU's offices and procedures.

This position requires a background check.

Salary / Hourly Rate Range

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.