|
Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visitTricon Residential. Job Description
The Utilities Manager is responsible for leading the overall utility compliance operations and oversees a team of specialists. This role provides strategic direction, ensures service excellence, and plays a key role in improving the resident experience through proactive issue resolution and continuous process improvement. The Utilities Manager acts as a subject matter expert, owns escalations, and works cross-functionally to implement scalable solutions. They thrive in a fast-paced environment, are passionate about operational excellence, and excel at building high-performing teams.
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
Lead and oversee resolution of complex utility escalations, ensuring service level agreements are consistently met while driving cross-functional accountability for timely issue resolution. Build and maintain strong partnerships with third-party utility vendors (e.g., Conservice), proactively monitoring performance, addressing service gaps, and driving ongoing workflow optimization. Design, implement, and oversee continuous process improvement initiatives related to utility setup, compliance, and exception management, with a focus on scalability and resident satisfaction. Serve as the primary liaison to internal departments for utility operations, facilitating effective communication, problem-solving, and alignment on cross-departmental priorities. Directly supervise, mentor, and develop Utilities Specialists, providing guidance on processes, tools, vendor protocols, and performance expectations. Review, analyze, and report on utility activation and exception data, identifying trends and systemic issues; develop action plans to mitigate risk and enhance service delivery. Collaborate with leadership on the evaluation, implementation, and enhancement of resident-facing technologies to improve operational efficiency and the resident experience. Support Sustainability and ESG program initiatives by tracking and reporting on utility-related performance metrics, contributing to transparency and long-term program goals. Oversee validation and reconciliation of utility activation reports, ensuring accuracy of vendor-provided documentation and data integrity across systems. Maintain comprehensive documentation and standard operating procedures (SOPs) for all utility workflows; represent the Utilities function in cross-functional project teams and strategic initiatives as a subject matter expert Qualifications:
Proven leadership experience, with the ability to motivate, develop, and support team members while driving accountability and high performance. Strong understanding of utility activation processes, compliance requirements, and vendor management best practices. Advanced problem-solving skills, with a proactive approach to identifying and resolving operational challenges. Excellent interpersonal and communication skills, with the ability to build strong working relationships across departments and with external partners. Highly organized, detail-oriented, and able to manage multiple competing priorities effectively and independently. Strong analytical mindset, with experience interpreting data and identifying trends to drive process improvements. Proficient in Microsoft Office Suite; experience with reporting and operational tools preferred. Ability to adapt to a constantly evolving environment while maintaining a focus on service excellence. Passion for customer service, resident satisfaction, and operational excellence, with a commitment to continuous improvement.
Minimum Requirements:
5+ years of experience in customer service, utility operations, or property management Demonstrated success in leading teams and managing vendor relationships in a high-volume, fast-paced environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive. Salary Range Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $50,440.00 - $75,660.00
|
Tricon Residential
Jun 24, 2025