Senior Associate, Program Oversight & Operations Support Specialist

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Business Unit Overview

Our Agency distribution system is the lifeblood and key differentiator of New York Life, where dedicated individuals like you provide vital support to our field force and connect with clients, helping build lifelong relationships. As part of our team, you'll equip agents with the tools, training, and support they need to succeed and thrive. Your work helps foster financial security for countless individuals, shaping their futures and contributing to the growth of the business.

Role Overview:
We are seeking a Program Oversight & Operations Support Specialist to help drive the execution and ongoing management of NYL's agent collaboration initiatives. This role will provide critical support in program planning, execution, tracking, and communications, helping to ensure that our teaming models and collaboration programs deliver consistent, scalable value to our agents and clients.
This is an excellent opportunity for someone who is highly organized, detail-oriented, and passionate about enabling programs that make a real business impact. The ideal candidate brings strong coordination skills, comfort working across teams, and a solutions-oriented mindset.

What You'll Do:
Program Oversight & Execution
* Support day-to-day management of advisor collaboration initiatives (e.g., Collaboration program), including project tracking, scheduling, and documentation
* Assist in defining program timelines, milestones, and deliverables in collaboration with key stakeholders
* Coordinate cross-functional activities and ensure alignment among business, product, and field teams
* Prepare and maintain dashboards, trackers, and status reports to monitor progress and flag issues

Operations Support
* Maintain program documentation, guides, playbooks, and operational materials
* Respond to field-facing inquiries and support escalation tracking/resolution
* Assist in setting up and managing governance processes for program oversight
* Coordinate logistics for working sessions, field engagement calls, and leadership updates

Reporting & Insights
* Partner with analytics and product teams to track adoption, usage, and key program metrics
* Compile and summarize data-driven insights to inform program enhancements
* Support the development of presentations and communications for leadership and field audiences

Stakeholder Engagement
* Collaborate with marketing, training, and technology teams to support communication and rollout activities
* Help manage stakeholder input and feedback loops, ensuring their voice is incorporated into program decisions
* Participate in planning and execution of field-facing webinars, workshops, and engagement campaigns

What You'll Bring:
* Bachelor's degree and/or equivalent experience

* 5-7 years of overall professional experience, including 3+ years in program oversight, operations, or project coordination
* Experience in financial services or insurance industry is a plus
* Strong organizational and project management skills with attention to detail
* Excellent written and verbal communication skills
* Highly Skilled in Microsoft Office Tools, with Specialization in Excel, PowerPoint, and OneNote
* Comfortable managing multiple tasks and priorities in a fast-paced, team-oriented environment
* Self-starter with a proactive, solutions-oriented approach and strong sense of ownership

#LI-SV1

#LI-HYBRID

Pay Transparency

Salary Range:$77,500 - $112,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 92037