People Operations Specialist

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The People Operations Specialist is a fully remote position that supports the People Team by ensuring a smooth and accurate execution of important administrative processes within a shared services model. You'll handle data entry and updates in our HRIS (Workday), help resolve and prioritize operational requests, and maintain policy and process consistency.

You will report to the People Operations Manager and play an important part in supporting our people operations infrastructure, balancing behind-the-scenes systems work with a focus on responsiveness and collaboration.

What you'll do:

• Process daily employee data changes and administrative tasks that support the employee experience, internal systems, and business operations.
• Maintain a broad understanding of business operations and how your work impacts others, raising issues early to support effective solutions.
• Be a point of contact for administrative and processing support to our internal People Partners.
• Guide and support employees in using Workday, and understanding procedures, to help them work more independently.
• Manage HR administration tasks such as employee records, documentation, unemployment claims, and policy tracking, upholding confidentiality and data accuracy.
• Work with HR specialists, subject matter experts, and People Partners to implement changes in procedures.
• Help troubleshoot and resolve inquiries related to standard HR processes, identifying opportunities to improve tools or workflows.
• Support additional HR coordination tasks, such as annual updates or special projects.
• Communicate information respectfully, adapting style and tone to suit diverse audiences while upholding confidentiality and privacy standards

What we're looking for:

• High School Diploma/GED or equivalent experience in lieu of degree
• 3+ years of customer service that includes data entry and administrative work.

#LI-Remote

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources