Chief of Staff

The Chief of Staff role requires a strategic, highly organized and execution-focused individual who will act as a force multiplier for the SVP, Business Ops, and Transformation. You will act as a trusted advisor, problem solver, communicator, and central point of coordination for the organization. As a Chief of Staff, you drive operational excellence, align cross-functional initiatives and ensure the organization runs smoothly and efficiently. You'll bring clarity to complex challenges, foster collaboration, and help scale the impact of our technology organization.

This role reports to the SVP, Business Operation and Transformation for the STEPN Organization, and is a senior IC role.

This is a remote opportunity open to candidates located anywhere in the U.S.

• Serve as a cross-functional liaison within /outside of STEPN
• Ensureyour SVP is thoroughly prepared for all external and internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, and disseminate all materials to relevant parties.
• Manage operating rhythms including staff meetings, leadership offsites, and communications.
• Identify operational bottlenecks and implement scalable solutions to improve velocity.
• Build dashboards and reporting mechanisms to provide visibility into organizational performance and KPIs.
• Ensure the leadership team is aligned and informed on key priorities and decisions.

• Bachelor's degree in Information Technology, Business or a related field preferred; a master's degree is a plus.
• 7+ years of experience in a business analyst or Chief of Staff role, preferably in the Technology or Telecommunications industries.
• High emotional intelligence, self-awareness, adaptability, and the ability to handle ambiguity and navigate uncertainty.
• Proven track record of driving execution in complex, matrixed organizations.
• Strong executive presence, excellent communication, and interpersonal skills.
• Strong technical acumen; ability to engage with technology and product teams.
• Advanced analytical skills, and attention to detail across a broad range of contexts and topics.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

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Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure