HIFU Therapy Specialist

POSITION SUMMARY: A HIFU Therapy Specialist will support the operations and quality team to ensure that the technicians being trained have the appropriate skills for HIFU Therapy procedures. They are responsible for providing thorough product inservices and recommending Agiliti solutions while improving patient outcomes and achieving strategic / financial goals. The HIFU Therapy specialist will assist sales with product expertise and service on all cryosurgery and other oncology related products. They will also participate in the role of a HIFU Therapy Technician to alleviate capacity issues as necessary.

PRIMARY DUTIES AND RESPONSIBILITIES

Provides case support during proctored and non-proctored "Solo" cases.

• Provides hands-on equipment training and orientation, as needed.
• Able to provide Cryo manufacturer trained physicians one-on-one support during HIFU Therapy treatments.
• Has completed Cryo Manufacturer's training and maintains any manufacturer required continuing education
• Provides equipment and technical support during HIFU Therapy case/procedures.
• Works with physician and staff with the objective to gain competence in self-operation of Hospital owned / custodial equipment.

Coordinates case support coverage with operations personnel.

• Completes and processes all procedure related paperwork to include, but not limited to, treatment records, invoices, billing logs and expense statements.
• Maintains all procedure related paperwork, databases, and files per company policy.
• Reports all customer complaints to appropriate manager and service department.
• Ensures physicians and staff have the most current information available.
• When appropriate, coordinate with technicians and operations that necessary equipment will be on hand.

Provides support for Sales Support Team.

• Assists in helping to answer clinical questions from customers.
• Participates as part of the team to work the transition plan with a new IDN or system attending on site meetings, coordinating in-service education with staff.
• Processes all surgical case paperwork in a timely and accurate manner, and all other company policies.
• Ensures that all charges represented on case paperwork, to customers, are accurate, and in accordance with the current price listing fees provided by Agiliti.
• Ensures that Agiliti is kept appraised, in writing, of additional equipment/fiber/accessories needed to perform the duties as assigned.
• Notifies Agiliti offices of all equipment faults immediately after occurrence, maintaining a record of all faults on designated electronic forms.
• Notifies Quality Assurance Dept. of all incidences in the field and provides a detailed written account using the appropriate electronic documentation.
• Maintains operational readiness of HIFU Therapy instruments, equipment, supplies, and any inventory in Employee's possession or other individual warehouse.
• Follows trends in HIFU Therapy technology and related techniques through continued education, attending meetings and in-services when required.
• Always maintains a courteous and professional relationship with physicians, operating room staff, and hospital personnel in both appearance and behavior.
• Checks email and voice mail per company policy (i.e., frequently, beginning, throughout, and end of the day) to ensure proper flow of communication.
• Completes all necessary documentation for completion of procedure along with timely submission.

REQUIRED EXPERIENCE

• Minimum of 3-5 years of experience with ultrasound and cryotherapy equipment account management.
• Travel up to 75% (>4 days per week in customer site).
• Extensive overnight travel may be required depending on business needs.
• Must be able to perform all job duties in a fast-paced, complex work environment.
• Valid driver's license in state of assigned territory.

REQUIRED SKILLS & ABILITIES

• Competent to dialogue and provide guidance to staff nurses and physicians.
• Experience with ultrasounds, cryotherapy and other technological advances related to tumor related cancer treatment (may include but not limited to; bone, liver, kidney, lung, prostate).
• Demonstrated commitment to customer service.
• Strong communication and presentation skills.
• Ability to sit, stand, lift, bend and stoop numerous times throughout the day.
• A willingness to be flexible in work schedule to meet customer needs.
• Proficient computer skills in MS Office Suite and CRM tool.
• Desire to advance career through leadership, management, and training opportunities.
• Demonstrates participation as team member or leader to achieve team objective.
• May require considerable walking, standing, lifting of up to 25 lbs.
• There can be a risk of occupational electrical and radiation exposure.
• Monitoring and reporting of radiation dosimeters and adherence to all site and/or company safety policies.
• Starting and ending times of workdays will vary according to business needs.
• Position may be office or home-office based.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti