New

Receptionist

Gerald L. Ignace Indian Health Center, Inc.
$17.75 per hour - Full Benefit package offered after 90 day probation.
medical insurance
United States, Wisconsin, Milwaukee
930 West Historic Mitchell Street (Show on map)
Jun 19, 2025
JOB SUMMARY Receptionists are the first line of communication between a participant and provider. Under the direction of the Business Office Management and the Receptionist Lead, Gerald L. Ignace Indian Health Center's receptionist perform a variety of tasks. This may include updating and maintaining records by getting the appropriate information from the program participants and providers, scanning medical records, and verifying insurance eligibility. Being skilled in computer software, such as excel spreadsheets, word processing and other programs relative to the Agency is also necessary to perform the required tasks. This position is considered a crucial link between patients, staff, and providers. Receptionists must portray excellent communication and customer service skills, as well as be able to multitask, prioritize, and stay organized. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet all patients arriving at our facility in a friendly and professional manner, including staff, patients, vendors, providers, and community members. Collect required documents from patients during check-in. Administer daily appointment check-ins and registration of all guests and patients. Cover multiple reception areas within the agency and provide service where appropriate/necessary. Collect, update and maintain demographic information, insurance information, and any other necessary personal information. Enter and verify insurances. Perform prior authorizations for required insurances. Schedule, reschedule, cancel appointments accordingly. Provide confirmation calls for all scheduled appointments, conduct patient call backs, mail "no show letters", and check voicemail throughout the day. Collaborate with clinical staff to efficiently manage daily provider schedules and assist with accommodating walk-in patients or same day appointments. Perform data entry of insurance information. Process patient payments and co-payments. Comply with HIPAA, IHC's, and privacy rules. Request medical records from outside healthcare facilities. Maintain and organize filing systems. Attend and participate in required departmental meetings. Maintain upkeep of all front desk forms and paperwork. Maintain a clean, clutter-free work area always. Participate as a productive representative of the Patient Centered Medical Home. Obtain reason for the call and transfer appropriately. Implements timely responses to all incoming calls and orderly scheduling of patient appointments. Be aware of the urgency of the call so that emergencies are handled appropriately. Oversee assigned clinical tracking duties. Receive and record messages for staff according to telephone protocol. Attend and receive the necessary training for the agency's data and scheduling system (EPIC). Sign and honor agency confidentiality statement regarding both patient's and agency information. QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE: High school diploma or GED Required. Microsoft Outlook Proficiency Required. Medical Insurance terminology Required. LANGUAGE SKILLS: Candidate must be able to effectively communicate in English - written and verbal. Bi-lingual is a plus. SKILLS: Ability to communicate with the public effectively and tactfully. Ability to handle multiple telephone calls. Ability to be adaptable and flexible Ability to follow written and verbal instructions. Ability to work with professional and para-professional staff. Ability to add, subtract, multiply, and divide in all units of measure (using whole numbers, common fractions, and decimals; and has ability to compute rate, ratio, and percent and to draw and interpret bar graphs). Ability to comprehend detailed, written and/or verbal instructions. Ability to deal with problems involving variables in standardized situations. Ability to be proficient in computer usage Ability to learn software. OTHER SIGNIFICANT FACTORS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet. Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer and in person. Ability to perform well in a fast-paced work environment. This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.