New

IT Instructional Classroom Support Professional I

North Carolina State University

Commensurate with experience ($70,000 - $74,000)

United States, North Carolina, Raleigh

Jun 19, 2025

Posting Information

Posting Number	PG194163EP
Internal Recruitment	No
Working Title	IT Instructional Classroom Support Professional I
Anticipated Hiring Range	Commensurate with experience ($70,000 - $74,000)
Work Schedule	Monday-Friday, 8AM-5PM
Job Location	Raleigh, NC
Department	CALS IT
About the Department	The College of Agriculture and Life Sciences ( CALS) IT group provides comprehensive technology support to CALS departments, centers, and research stations within the NC State community. This support encompasses administrative, academic, and research computing, as well as a wide range of computing and support services. CALS IT delivers services and support to both the college itself and to supported Departmental and Research units. This position will contribute to this mission by providing on-site IT support services specifically to the college.
Essential Job Duties	As an IT Instructional/Classroom Support Professional ( ITICSP), you will play a crucial role in providing essential on-site technical support for our college's classrooms and conference rooms located across North Carolina State University's main and Centennial campuses. Your responsibilities will encompass, but are not limited to: Troubleshooting and resolving issues with A/V equipment, videoconferencing systems, and multimedia applications. Implementing and maintaining wired and wireless network connectivity in supported spaces. Providing Tier 1 (or Tier 2) IT support within teaching and research labs. Offering guidance and support to faculty, staff, students, and stakeholders on instructional technology and e-learning tools. Effectively interacting with users to understand their needs and provide timely solutions, acting as a liaison between the user and internal/external vendors as necessary. Efficiently managing and resolving support tickets collaboratively and independently. Providing backup support to the Plant Sciences Initiative. Supporting the installation and integration of A/V multimedia technology into new and existing spaces.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology or a related field with two years of experience in the IT field OR Bachelor's degree from an accredited institution with three years of experience in IT OR Bachelor's degree in Computer Science, Computer Engineering, Math, or Engineering with one year of IT experience OR An equivalent combination of education and experience.
Other Required Qualifications	Strong analytical and problem-solving skills. Excellent communication and customer service skills (written and verbal). Ability to work independently and collaboratively. Minimum of two years of experience with A/V integration and support. Proficiency with Microsoft Windows 10/11 and Apple macOS. Experience with ITSM solutions like ServiceNow or Remedy. Ability to use a computer and operate common office equipment. Ability to lift up to 50 lbs.
Preferred Qualifications	Extron A/V Associates Certification or CTS certification. Experience with Extron or Crestron A/V components, lecture capture, and conferencing technologies (Zoom, Google Meet, Webex, Polycom, Skype). Experience working in higher education (research environment preferred). Active Directory, JAMF, and computer imaging experience. Experience with large format printers. Demonstrated vendor engagement experience.
Required License(s) or Certification(s)	A valid NC Driver's License and the ability to obtain an NC Driver's License within 60 days of hire. A valid Driver's License must be maintained throughout employment.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	06/19/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please attach a Cover Letter, resume/CV, and contact information for at least three professional references.

Position Details

Position Number	00106665
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Department ID	110103 - CALS IT
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.