Network Infrastructure Technician

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary

The Network Infrastructure Technician, as part of the Network Infrastructure team, plays a crucial role in Astound's success by supporting our Engineering Operations teams in the field. The Network Operations team and Technicians are responsible for the day to day installation, operation, and maintenance of Astound's critical network infrastructure and equipment, including Optical devices (DWDM/CWDM), routers, switches, power supplies, cross connects and related supporting infrastructure. The Network Operations team and technicians also support our Critical Infrastructure Technicians by providing additional support for physical facilities infrastructure and serving as additional field resources when needed.

Duties and Responsibilities

• Works in the field at various Astound facilities, including head ends, hub sites, outdoor cabinets, and colocation facilities, supporting the installation, operation and maintenance of networking equipment, and supporting infrastructure and facilities.
• Work with the direction of Senior Technicians to resolve network infrastructure, hardware failures with a strong focus on minimizing end customer service impact.
• Perform basic circuit testing ensuring correct operation for our customers, both internal and external.
• Install and maintain supporting infrastructure such as cross connects, cable management, equipment and cable tags and labels.
• From time to time work overnight maintenance windows to support the engineering operations teams in the field.
• Organize and schedule own work including, installation, upgrades and maintenance activities without deterring others from doing their own work.
• Adhere to established change management policies and procedures, to ensure success of changes made to the network and related infrastructure.
• Establish and maintain good working relationships with internal boundary partners, external vendors and customers.
• Works to ensure relevant documentation is up to date and correct.
• Ensures all work is completed safely and adheres to company standards for quality of work.
• Other duties as assigned

Requirements/Qualifications

Education:

• High school diploma or equivalent required
• Relevant trade school desired

Experience:

• 1-3 years of experience in a related or similar technical field.
• Telecom, network service provider or data center experience preferred.

Knowledge, Skills and Abilities:

• Working knowledge of electronic equipment.
• Basic understanding of computer networks.
• Previous experience with electronic equipment installation, and maintenance and supporting infrastructure such cables, power supplies, and cable management.
• Ability to operate appropriate testing equipment and tools with the support and direction from Sr Technicians. (e.g. signal level meters, ohm meters, cable scanners, fusion splicer, OTDR, T-Berd, etc.)
• Computer skills including good working knowledge of Microsoft Office Products/Google Docs/Gmail.
• Strong critical-thinking and problem solving, attention to detail and time management skills are required.
• Strong written and verbal communication skills are required.
• Ability to work in a fast-paced, dynamic environment without supervision.
• Ability to travel (company vehicle provided) within assigned service areas, up to 100+mi radius of assigned reporting location.
• Valid driver's license with a satisfactory driving record.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range in Washington, Oregon and California for this position is $30.00 - $40.00/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, Oregon and California and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf