Patient Safety and Quality Consultant - Post Acute Care
 Virginia Commonwealth University Health Systems | |
 United States, Virginia, Richmond | |
 Jun 19, 2025 | |
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The Patient Safety & Quality Consultant is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, clinical service and care site level. The role may serve as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Safety & Quality Consultant II serves as a subject matter expert in established performance improvement techniques and strategies. The role is responsible for accelerating the successful management of change to ensure improvements are spread and a sustainability plan is implemented. The Patient Safety & Quality Consultant manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. The role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability.
Essential Job Statements Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through collaboration, learning and communication.
Use proven methods to facilitate improvement initiatives
Leverage data analytics to help guide decision-making and inform improvement initiatives
Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm
Evaluate and improve healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
Maintain & update knowledge base
Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system. Performs other duties as assigned and/or participating in special projects in order to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required. Patient Population Not applicable to this position. Employment Qualifications Required Education: Bachelor's Degree in Nursing, Healthcare Administration, Business Administration, or related clinical or academic field Preferred Education: Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma, quality engineering, and/or project management Course work in statistics Fellowship in Patient Safety Licensure/Certification Required: Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license Licensure/Certification Preferred: Certified Professional in Healthcare Quality (CPHQ) preferred Lean Six Sigma Green Belt or equivalent within 1 year to maintain position Minimum Qualifications Years and Type of Required Experience Minimum of three (3) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas:
Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio Other Knowledge, Skills and Abilities Required: Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Other Knowledge, Skills and Abilities Preferred: Previous experience with organization-wide performance improvement and/or coordinating projects in an academic medical center with a wide variety of services, including ambulatory care, home care, emergency care, critical care, and inpatient care. Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools Previous experience using mapping/flowcharting software and working with databases (e.g., Visio, Access) Combination of education and experience in lieu of a degree. Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone. Other: May be required to car travel to off-site locations occasionally Physical Requirements Physical Demands Lifting/ Carrying (0-50 lbs.)- up to 33% of the time Push/ Pull (0-50 lbs.)- up to 33% of the time Work Position Sitting, Walking, Standing Additional Physical Requirements Manual dexterity (eye/hand coordination) Repetitive arm/hand movements Finger Dexterity Hazards N/A Mental / Sensory Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change SUMMARY This position is responsible for leading VCUHS Post-Acute performance improvement projects (and/or multiple subprojects of a program) of various sizes and complexity. It resides at the intersection of PI, data, and project management. It helps orchestrate high quality care delivered across the entire continuum of health services. This leadership role demonstrates advanced project management skills by ensuring any project's scope is aligned with the stated Post-Acute business objectives. It involves setting and managing stakeholder expectations, managing and escalating issues and changes. This position requires developing and maintaining relationships with project stakeholders to obtain project objectives while working in a matrixed healthcare environment. These activities are performed independently with oversight and supervision of the Director. Collaborates with the Director of Continuum Integration and Post Acute Care Services in the implementation of post-acute improvement efforts Hospital System-wide (hospital, ED, clinics, community) and aligned with the organization's key initiatives. This position plays a major role in the development and implementation of core VCUHS Post-Acute systems and resources. For a variety of large and small projects, position is responsible for creating a PI analytics framework, project deliverables, and quality assurance requirements to address Post-Acute opportunities and formulate documentation to support the development and implementation of the solution(s). In addition, the position will serve as the liaison between end users and Director to understand Post-Acute user needs and develop required reporting, data analysis, PI and QA capabilities. This is a high-visibility leadership position that offers an individual the ability to make a significant contribution to the organization by working successfully across the continuum of care. The ideal candidate for this role will have significant experience in Post-Acute or related process improvement efforts, analysis and redesign expertise. The candidate will be well-versed in coordinated care across the continuum, and able to serve patients with the highest-level customer service skills along the way. The candidate must have the ability to work with cross-functional teams, manage and communicate project status, and direct and guide project team members. The incumbent is responsible for project scoping, requirements gathering and documentation, evaluation, project communication, risk assessment, problem resolution and training plans for large and small Post-Acute projects. Skills: Requires working proficiency with MS Office Suite, MS Project; process improvement methodologies such as Lean, ISO, Six Sigma; must perform duties in a self-directed manner with moderate supervision; must demonstrate the ability to influence without authority; enthusiastic, takes initiative, good people skills; must possess a positive attitude toward customer satisfaction and be a results oriented individual; candidate must possess excellent verbal and written communication skills; organized and detailed oriented. Primary Responsibilities:
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