Systems Engineer III

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

With general guidance, the Systems Engineer III (SE III) is expected to ensure the stability, integrity, and efficient operation of infrastructure systems that supports core organizational functions; complete routine assignments and/or project tasks. The SE III provides operational support for authentication, monitoring, messaging, and collaboration systems; servers, storage, and data protection systems. This role is responsible for building, monitoring, maintaining, supporting, and optimizing operating systems and infrastructure systems' performance to identify, resolve and communicate issues. The Systems Engineer III implements medium-to-large scale and potentially complex systems. The work assignments of the SE III will follow both existing and newly created solutions. The incumbent must be able to recognize and respond to complex and non-routine issues, and plan and lead large scale, complex assignments. Additionally, the SE III is responsible for the evaluation of systems and assisting with determining future needs to create and drive improvements of infrastructure technology, processes, and standards.

The Systems Engineer III reports to the Systems Engineering Manager (Core Infrastructure Engineering).

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Operational:

May perform some or all of the following responsibilities:

Fulfill day-to-day operational tasks associated with maintaining infrastructure systems.
• Serve as technical lead or team member for large, complex projects to provide new or improved infrastructure services.
• Install/build, configure, administer, and decommission infrastructure systems, including upgrades, patches, and migrations.
• On a rotation basis, provide 24/7 on-call support for mission critical infrastructure systems.
• Provide Tier 3 Support of infrastructure systems. Act as an escalation point for technical issues as required.
• Monitor and report on infrastructure systems' usage, capacity, and availability. Set appropriate monitoring and alerting levels for infrastructure systems.
• Respond to incidents and service outages to restore service interruptions in a timely manner.
• Fulfill service requests in the most supportable and expedient way.
• Monitor and tune infrastructure systems for optimal performance.
• Control and limit infrastructure systems' access in compliance with security policies and best practices to maintain system integrity.
• Create new and maintain current and accurate technical documentation and diagrams.
• Develop and nurture relationships and collaborate with other members of IT staff and end users to resolve technical challenges.
• Lead hardware / software evaluation for infrastructure systems.
• Participate in and present at Design Reviews to ensure reasonable and supportable solutions.
• Lead and promote the use of and offer improvements for departmental processes such as change management, incident management and problem management.
• Perform assigned tasks to improve processes, meet departmental goals.
• Analyze, troubleshoot, and resolve infrastructure systems' issues.
• Identify opportunities and improve operational efficiencies.
• Eliminate manual tasks via configuration management and automation tools or scripts.
• Design, plan, build and lead system and disaster recovery tests.
• Train and excel in expertise of specialized technical area(s). Act as a subject matter expert in specialized technical area(s).
• Mentor entry and intermediate level staff.
• Perform complex planned maintenance after-hours / weekends as required.
• Deliver formal and informal presentations on a variety of technical topics.
• Inform leadership of systems status, currently tracked issues or problems.
• Perform analysis, capacity planning, and performance planning on infrastructure systems.
• Work effectively with vendors, contractors, and other staff to coordinate system installations and provide quality assurance oversight.
• Perform other duties as assigned.

Professional Skills:

• Ability to effectively prioritize work, juggling daily support responsibilities with project driven tasks.
• Strong ability to analyze, troubleshoot and identify root causes for large and complex technical problems.
• Ability to develop reasonable and effective creative solutions.
• Ability to interact successfully and communicate clearly. Able to exercise a high degree of discretion and judgment.
• Aptitude for developing scripts and other tools for automations.
• Ability to document and diagram complex systems.
• Promote a positive and safe work environment.
• Strong work ethic, self-directed, and resourceful.

Minimum Qualifications:

• BS in Computer Science, Engineering, or related field desired; or equivalent work experience.
• Expertise in one or more of the following:
  • Five plus years of experience supporting a complex messaging environment with multiple platforms, anti-spam, and mail routing systems.
  • Five plus year of experience supporting an enterprise data protection environment including archiving hundreds of TBs of data.
  • Five plus years of experience managing large storage platforms containing PBs of data, working with storage protocols (iSCSI, NFS, and CIFS).
  • Five plus years of experience managing a multi-farm SharePoint environment.
  • Five plus years of experience building and supporting virtualization technologies.
• Seven plus years of system administrator or engineer experience in an enterprise with increasing responsibilities.
• Five plus years of experience supporting two or more server operating systems in a large complex heterogeneous environment.
• Three plus years of experience using Python or PowerShell programming for system administration and automation including Ansible.
• Advanced skills with server operating systems, such as Microsoft Server, RHEL, and/or Ubuntu.
• Expert skills administering Microsoft Active Directory, DFS and WINS; experience of multiple OSes authenticating to AD; experience with AD architecture and integration with Linux systems, LDAP, and Kerberos.
• Expert skills administering Linux distribution(s); experience authenticating to AD/LDAP and managing permissions.
• Advanced technical knowledge of current software protocols, and Internet standards.
• Strong multi-faceted, analytical troubleshooting and critical thinking skills.
• Strong presentation, communication, and interpersonal skills.
• Competent use of desktop applications to include Visio.
• Reliable contributor both individually and as a member of the team.

Preferred Qualifications:

• Five plus years of experience evaluating, designing, building, and supporting complex systems.
• Five plus years of experience evaluating, designing, building, and supporting enterprise virtualization platforms.
• Expert with VMware and have advanced skills with Cisco UCS.
• Expert with Microsoft Active Directory design, configuration, administration, and troubleshooting including Hybrid Identity with Azure AD.
• Experience with Entra ID is highly desirable.
• Expertise with Exchange Online is highly desirable as well as administration of email systems.
• Expertise with Microsoft Visio (or similar) and comfortable using Jira and Confluence.

The annual base salary range for this position is from $107,536 to $169,957, and pay offered will be based on experience and qualifications. This position may be eligible for relocation assistance. This position may be eligible for a sign-on bonus.

This role will have the opportunity to work partially at our campus and remotely.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).