Bilingual-Customer Service Representative- Mobile Chat Billing

The Spectrum Mobile Chat Representative provides basic customer support related to Spectrum Mobile Services via web-chat communication tools. The successful Spectrum Mobile Chat Billing Representative will have an in-depth knowledge of the Company's Mobile offerings and handle billing inquiries and payments. The Spectrum Mobile Chat Billing Representative will provide account management support in a manner consistent with Charter's policies, procedures and quality standards. Works under general supervision.

Actively and consistently support all efforts to simplify and enhance the customer experience. Receive multiple simultaneous messages through web-chat and be prepared to respond to inquiries in a manner that meets quality and performance standards. Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items. Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency Manage customer interactions professionally and efficiently. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Ability to perform other duties and/or projects as assigned

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English and Spanish.

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, web-based chat technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!