Associate Manager, Marketing Services

The Associate Manager, Marketing Services is responsible for providing the Marketing Team with value-add operational support and promoting operational excellence through project management, customer-focused innovation, standardization & continuous process improvement, cost savings, vendor management, and by driving high quality commercial excellence initiatives.

The role requires a strong collaboration with both internal and external stakeholders and responsibilities of this position may adjust to support the changing needs of the organization such as creating a more agile work environment and streamlining processes.

Management of Brand Advertising & Promotion Budget

• Full ownership of tracking, reconciliation, and phasing for A&P budget totaling $25M+
• Initiate purchase orders and manage end-to-end invoice processing, including receipt, logging, and coordination with vendors
• Conduct monthly reconciliation of actual spend vs. budget at the project level in partnership with external vendors and cross-functional stakeholders; proactively identify and resolve discrepancies
• Develop and deliver monthly budget presentations to the brand team and Finance
• Maintain and update spend forecasts regularly, ensuring timely communication with brand and finance teams
• Provide strategic recommendations to identify cost-saving opportunities and improve budget efficiency

Gatekeeper of Legal, Medical, and Regulatory (LMR) Review / Veeva Digital Asset Management (DAM) Librarian

• Lead the end-to-end administration and execution of the LMR review process, including managing agency submissions, ensuring feedback is incorporated accurately, and preparing final materials for approval and distribution
• Own and moderate live LMR meetings-facilitating discussions, resolving conflicts, capturing real-time feedback, and securing final comments and approvals in the electronic LMR system
• Monitor timelines and proactively manage LMR review schedules to meet launch and campaign deadlines, escalating issues as needed to minimize delays
• Oversee the Digital Asset Management (DAM) submission process, ensuring proper submission, documentation, and approval of all source assets and component materials

Contract Review and Approval Process

• Serve as the primary point of contact for external vendors and internal stakeholders throughout the end-to-end commercial contract process-from initial preparation to final approval and execution
• Manage all contract revisions, collaborating closely with Legal and Finance to align on terms, ensure accuracy, and adhere to company policies and risk thresholds
• Ensure full compliance in the review and approval of Healthcare Professional (HCP) and Patient agreements, including verification of fair market value (FMV) rates, alignment with approved business needs, and execution of all agreements prior to service initiation

Inventory Fulfillment

• Oversee monthly management of fulfillment house inventory, including setup of new items, validation of approval status prior to distribution, and timely removal of expired materials
• Generate and analyze inventory trend reports; provide strategic recommendations to marketing teams regarding reorder thresholds and stock optimization
• Coordinate drop-shipments of new promotional and educational materials to field teams, ensuring timely delivery and alignment with launch timelines
• Partner with the Customer Engagement Team to maintain accuracy and currency of digital assets within Ferring's CRM

Project & Cross-Functional Management

• Lead the execution of initiatives driven by Commercial Operations, ensuring alignment with strategic priorities, cross-functional coordination, and on-time delivery
• Provide operational and project-based support across multiple functional areas, including Market Access & Trade, Communications, Sales Training, Sales Operations, Customer Engagement, and Creative Services
• Oversee local exhibit payments and support logistics for regional and national congresses, including registration and booth material fulfillment
• Contribute to cross-functional special projects focused on optimizing process efficiency, improving execution, and advancing business objectives
• Facilitate onboarding, training, and mentorship for new Marketing Services Specialists through structured knowledge sharing, hands-on guidance, and long-term development support

Vendor Management

• Provide onboarding and orientation for new suppliers, including financial setup, compliance training, process overview, and Veeva system training (as applicable)
• Lead regular financial reconciliation calls with key vendors to review spend, address discrepancies, and ensure accurate monthly forecast updates
• Serve as the primary liaison between brand teams and external vendors, ensuring smooth collaboration, timely execution, and alignment with project expectations

Develop and administer vendor scorecards; gather feedback from stakeholders and provide recommendations on vendor performance, opportunities for improvement, and potential new partnerships