Commercial Relationship Manager

A Commercial Relationship Officer (CRO) prospects, produces, and manages new and existing bank relationships through anticipating the needs of, and regularly calling on, prospective and existing commercial and private bank clientele. This role focuses on the production of various commercial and private bank deposit products, related services, as well as the management and expansion of those customers contained in the CRO's relationship portfolio.

Production includes relationships prospected and managed directly by the CRO, as well as the production of deposit and treasury management relationships referred to and called upon by the CRO but ultimately managed by other commercial bankers.

Deposit products include, but are not limited to all commercial/business and private bank/consumer deposit accounts, treasury management and card services.

Duties will include, but are not limited, to the following:

• Prospect, produce, and manage a portfolio of commercial and private banking deposit clients. This includes many types of businesses, their owners and senior executives, such as professional service firms (title companies, 1031 Exchanges, HOA's, medical practitioners, attorneys, CPA's, etc.), non-profit entities, and other business and private bank clientele.
• Act as primary officer and manager for clients (not yet assigned to other commercial bankers).
• Act as the lead sales agent for prospects referred by other commercial bankers.
• Refer loan opportunities to the appropriate commercial banker and/or group.
• Meet with commercial and private bank clients, listen to their needs and goals and propose recommendations on how they can meet their financial objectives.
• Maintain consistent communication with clients through outbound calls and personal on-site visits.
• Develop strong professional relationships with internal and external business units including, but not limited to, commercial services, credit, treasury management, legal, commercial, and branch banking.
• Orchestrate customer and prospect sales calls focusing on a consultative approach to expand business relationships by selling treasury management and other bank services and products.
• Prepare and present comprehensive sales proposals to customers and prospects.
• Manage all elements of the sales cycle to include business development, prospect qualification, needs analysis and account opening.
• Maintain an accurate and up-to-date sales pipeline within the Bank's customer relationship management system or such system as designated by management.
• Keep abreast of industry trends associated with specific types of businesses or deposit clients. Represent the bank at local industry conferences that pertain to a specific industry.
• Partner with Treasury Management personnel to make certain that new services are established correctly and in a timely manner and to ensure that customer issues are addressed in a professional and responsive manner.
• Identify product improvements and enhancements by communicating client and prospect needs to Commercial Product Management.

Requirements:

Professional, production goal driven individual with a passion for generating profitable banking relationships and taking excellent care of clients. Bachelor's degree and a minimum of 5 years commercial/private banking experience (preferred) or demonstrated sales and service experience in compatible industry. A demonstrated track record of meeting sales goals and demonstrated knowledge of relationship management. Proficiency with email, word processing, spreadsheet and presentation software required, CRM experience is beneficial.

Salary Range:

$100,000.00 - $150,000.00. Compensation is aligned to experience, skills and education. In addition to salary, the bank provides a competitive production and referral incentive plan for loans, deposits and other commercial services. Additionally, the position is eligible for an annual economic profit incentive if certain criteria is met. The bank offers a comprehensive benefits package including medical, dental, and vision coverage; paid holidays, vacation, sick leave, and 401(k). Hours of paid leave may vary based on position.