Visitor Services Lead

The Visitor Services Lead will oversee visitor and crowd control at the Smithsonian National Museum of African American History and Culture (NMAAHC). The leads will provide daily oversight and scheduling of team members to support greeting, wayfinding, queuing, crowd management, timed entry, ticketing, visitor feedback and documentation. Individuals must be well-groomed, articulate, dependable, have strong interpersonal skills and exceptional customer service experience, and work well under pressure. Position requires basic computer skills to research and provide information.

Position Requirements:

• Minimum of five years of public-facing, customer service experience at a museum, cultural institution or attraction
• Knowledge and experience in understanding the visitor journey in a large museum, cultural institution or attraction.
• Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
• Public speaking experience and general understanding of African American history preferred but not required.