Job Description
This .75 FTE position works in the Circulation Services Department and reports to the SR Library Information Specialist Late Night Supervisor. This position is responsible for closing the library Tuesday through Saturday. The position provides circulation assistance and basic reference help. Position duties:
- Provides friendly, efficient assistance to patrons and resolves problems in the circulation unit that cannot be resolved at lower levels. Refers problems that cannot be resolved at the LIS level to a Circulation Services Sr LIS or the Head of Circulation Services.
- Along with other Circulation Services staff, oversees First Floor Service Desk functions and assists student assistants in providing services at this desk communicating effectively with library patrons, supervisor, and other library staff.
- Along with other Circulation Services staff shares responsibility of retrieving items from the open stacks at floor level and up to six feet high and performing robot (Automated Storage Retrieval System) picks as well as storing returned items in the robot including reading call number labels which may be upside down in the ASRS (robot retrieval system).
- Shares with other circulation staff the responsibility for answering the main telephone line for the Miller Nichols Library - answering questions and/or directing calls to the appropriate personnel.
- Answers basic reference questions and assists patrons with printing, scanning, and basic production software issues in the Information Commons including lifting paper reams, stooping and bending to troubleshoot printer problems, etc.
- Performs detail-oriented project work, following detailed written and oral instructions, completing repetitive work accurately, and differentiating detailed information. Stays current with Microsoft Office software, especially Excel producing and reviewing a variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
- In the absence of the SR LIS indirectly supervises the Circulation Services Student Assistants including assigning hourly tasks, training on basic circulation functions, and assisting with tasks including pushing carts of library materials weighing up to 200 lbs., shelving items at floor level and up to six feet high in area which may include small to moderate quantities of dust or mold, etc.
- Shares responsibility with other Circulation Services staff members for security of the building during scheduled shift. Works with security guard assigned to building and UMKC Police to maintain safe, secure environment for library patrons. Reports facility issues during scheduled shift. Secures building at closing.
- Oversees stacks maintenance of the Writing Resources and Wolff Collections and assists the SR LIS Late Night Supervisor with stacks maintenance of the 2nd floor general stacks.
- Oversees organization and weeding of the MNL First Floor Free Book/Book Exchange bookshelves
- Oversees computer and desk cleaning (robot, public computers, KIC scanners, front desk, 114, 121).
- Oversees organization and spreadsheet for department key box.
- Maintains/reviews MNLC bulletin board for campus approved postings, removes expired postings, etc.
- Performs other duties as assigned.
- Professional development and service:
- Participates on appropriate committees and professional development as defined by and with the approval of their supervisor.
- Maintains sufficient expertise in skills and proficiencies required by the position.
Supervisory authority:In the absence of the SR LIS indirectly supervises the Circulation Services Student Assistants including assigning hourly tasks and training on basic circulation and ILL functions.
Shift
- Schedule:
- This position is responsible for closing the library and the Circulation Services Department Tuesday through Thursday working 6:15 pm to 12:15 AM, Friday and Saturday 4:15 pm - 10:15 pm during the Fall and Spring academic semesters.
- Scheduled hours change based on library's needs and reduced hours of operation between academic terms (intersession) and during the eight week summer term when the library. Works closing schedule during intersession (4 weeks Dec/Jan, 3 weeks May, 3 weeks Aug): Monday - Thursday 1:15 pm - 7:15 pm, Friday 11:15 am - 5:15 pm. During 8 week summer session (June/July) works Tuesday - Thursday 4:15 pm - 10:15 pm (closing) and Friday & Saturday 12:15 pm - 6:15 pm (closing). This position will be asked to shift their schedule during these times and may occasionally cover other shifts in the absence of other employees.
- The position may choose whether to take a 1 hour meal break (being on-site for 7 hours and signing out for a 1 hour lunch) or take a shorter lunch break per the Libraries' Rest Break Policy.
- Any permanent schedule changes must be approved by the Supervisor.
- Work area:
- Circulation Services Department, Miller Nichols Library, 1st floor
- Flexible Work Arrangements
- This position is responsible for closing the library and the circulation department five days a week and for assisting patrons via the library's main phone line and at the First Floor Service Desk. Anything outside of this regular schedule is considered a Flexible Work Arrangement.
- The UMKC University Libraries support flexible work arrangements in keeping with the Flexible Work Arrangement Policy. Flexible work arrangements should support the mission, goals and functional role of the employee, department, and university. Due to job responsibilities of staffing an in-person service desk and in-directly supervising on-site student assistants, routine remote work is rare for this position.
Minimum Qualifications
High school diploma or equivalent and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
* One to two years' experience in a library setting * Successful supervisory experience * Successful customer service experience
Anticipated Hiring Range
$16.05-$17.50 per hour commensurate with experience, education, and internal equity.
Application Deadline
For best consideration apply by July 6, 2025. Applications will be accepted until this position is filled.
Community Information
Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.
UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.
UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
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