Systems Engineer I

UCF IT:

UCF IT is the central information technology organization at the University of Central Florida, providing technology services and support to faculty, staff, and students. With a focus on innovation, security, and excellence in service delivery, UCF IT supports the university's mission of teaching, learning, research, and community engagement.

For more information about UCF IT, please visit https://it.ucf.edu.

The Opportunity:

Join UCF IT's private cloud team, a dedicated group responsible for managing the university's on-premises datacenter infrastructure that supports multiple departments and enterprise services. As a Systems Engineer I, you will support the operation and maintenance of the Private Cloud infrastructure by managing VMware virtualization environments, performing virtual machine provisioning and updates, and automating infrastructure tasks. This role provides first-line support for virtualization platforms, assists with Dell hardware maintenance and datacenter operations, and helps administer enterprise backup systems.

We are seeking candidates who have entry-level IT network experience or help desk support experience. Strong candidates will have a customer service mindset with virtualization knowledge.

Responsibilities:

• Manages and supports VMware virtualization infrastructure, including updates, patching, and configuration management. Provisions and maintains virtual machines and performs necessary changes to support infrastructure stability and performance.

• Develops and maintains automation scripts and tools to streamline virtual machine provisioning, configuration management, and routine maintenance tasks. Continuously enhances automation to improve efficiency and consistency.

• Assists in Dell hardware maintenance tasks, including installation, upgrades, monitoring, troubleshooting, and repairs. Participates in routine datacenter activities to ensure hardware reliability and operational efficiency.

• Supports the administration and operation of the enterprise backup system. Performs backups, restorations, and monitors backup processes to ensure data integrity, reliability, and compliance with organizational policies.

• Adheres to UCF Infrastructure ITIL processes, including change management procedures, ensuring all planned changes are properly reviewed, documented, and communicated. Coordinates with stakeholders to minimize disruption and ensure smooth implementation of changes.

• Maintains accurate and up-to-date documentation of system configurations, procedures, standards, and operational guidelines. Contributes to internal knowledge-sharing initiatives by creating and updating technical documentation.

• Provides first-line technical support and assistance to internal teams and stakeholders regarding virtualization, hardware, and backup systems. Responds to support tickets promptly and collaborates with teams to troubleshoot and resolve issues effectively.

• Other duties assigned.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Degree in computer science, information technology, or a related field.

• Familiarity with basic IT troubleshooting concepts.

• Background working with systems hardware, virtualization, backup, and recovery.

• Experience with IT help desk support, with strong problem-solving skills, and the ability to troubleshoot issues.

• Proficient in writing and maintaining code, and working with a version control system such as Github.

• Excellent communication skills and ability to work effectively in a collaborative team environment.

Special Instructions to the Applicants:

This is not a remote position. A hybrid work schedule may be available following a training period, depending on work duties, university and IT policies, and supervisor approval.

UCF is seeking to fill multiple roles for the Systems Engineer I. Candidates for this job posting will be considered for additional vacancies in this department.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.