New

Sr. Aftermarket Account Manager

Dematic
United States, Michigan, Grand Rapids
507 Plymouth Avenue Northeast (Show on map)
Jun 18, 2025
Drive Customer Success with a Global Leader in Automation - Join Dematic as an Account Manager! Dematic is seeking a dynamic and experienced Account Manager to help power the continued growth of our North American Lifecycle Services business. In this high-impact role, you'll be the trusted advisor and primary point of contact for our customers-delivering value, building relationships, and championing innovative solutions that keep their operations running smoothly. As the face of Dematic, you'll collaborate with cross-functional teams to understand customer needs and craft tailored service solutions that drive results. If you're passionate about solving problems, creating long-term partnerships, and working with cutting-edge automation technology, we want to hear from you. Be part of something bigger. At Dematic, your work helps move the world! What we offer: What We Offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Tasks and Qualifications: What You Will Do In This Role: Engages with assigned accounts from our installed base to develop a complete understanding of thecustomers' needs as well as their organizational structure and key buying criteria Develops and implements account plans and pursues long-term, customer valued relationships based on an account strategy that drives revenue growth, account profitability, retention, and customer satisfaction/loyalty. Finds opportunities based on the account plan to improve customer's safety, productivity, and performance, develops solutions with our internal teams, performscustomer presentations articulating the value proposition of product/solution/service offerings. Negotiates and closes sales with the customer Manages issues and maintains the account relationship on an on-going basis Maintains an up-to-date pipeline of business within our CRM platform to exceed sales quotas Provides management with suggestions for improving volume, market share, and price levels. What We Are Looking For: BS/BA in related discipline, advanced degree, or related experience. Expert understanding of Mechanical systems of intralogistics equipment (total facility flow through the sub-systems and operations), Advanced understanding of Controls; Intermediate understanding of Software 15+ years of professional experience and 10+ years of successful experience in complex solution sales in a B2B role Able to multi-task and work in a high-growth, fast-paced and deadline driven environment optimally. Willingness for business travel up to 75%. Excellent verbal and written communication skills. High degree of proficiency in MS Office Suite; Proficiency in Salesforce or other CRM. Training in strategic selling methodology Experience in the logistics or manufacturing/automation industries #LI-DH1