New

REMOTE Bilingual Call Center Representative

TEKsystems
$17.20 - $18.20 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Orlando
Jun 18, 2025
Bilingual Call Center Representative (English/Spanish) 100% Remote Schedule: Monday-Friday, 9:45 AM - 6:15 PM EST Start Date: July 14 Contract Type: 6-Month Contract-to-Hire Overview: We are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Key Responsibilities: * Handle inbound calls from members and providers regarding eligibility, benefits, claims, and service authorizations. * Accurately respond to inquiries and resolve customer service or billing issues using sound judgment. * Contact customers to provide updates on complex inquiries or claim investigations. * Escalate unresolved grievances, appeals, and claims to the appropriate departments. * Maintain detailed records of customer interactions and transactions. * Actively listen and ask probing questions to fully understand caller needs. * Research and communicate information about member eligibility and claim status. * Educate providers on claim submission processes and treatment plan requirements. * Follow up to ensure all member or provider needs are addressed. Requirements: * Must be bilingual in English and Spanish. * Strong communication and problem-solving skills. * Ability to work independently in a remote environment. * Previous call center or customer service experience preferred. Pay and Benefits The pay range for this position is $17.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.