Care Navigator

Position Title: Care Navigator

Work Location: Remote SC

Assignment Duration: 3 months

Work Schedule: 8 am -5 pm

Work Arrangement: Remote to a specific state (South Carolina)

Position Summary:

• Care Navigator responsible for managing Medicaid Seriously Mentally Ill (SMI) members from ages 6-64 years, with a caseload of no more than 60 members.

Background & Context:

• This is a new line of business from the state managing Medicaid Seriously Mentally Ill (SMI) members from ages 6-64 years of age.
• Members require at least 1 phone call monthly, 1 visit every 90 days and an annual assessment.
• Case Navigators are allowed a caseload of no more than 60 members due to the intensive nature of the members.
• Purpose of plan to assure members are receiving all medications, attending all MD/mental health clinic appts, have adequate housing and transportation to attend all appts.
• Since there is a cap on the amount of cases a CN can have we anticipate ongoing hiring needs.
• CN are responsible for the unable to locate population and will be conducting all research necessary to locate the members.

Key Responsibilities:

• CN will make calls, visits and coordinate care for members.
• Our work is driven by metrics from the state that all are time driven.
• They will be issued a company owned computer and cellphone.
• The team interacts with one another thru Teams, calls or texts.
• All team members have "buddies" that also work in the same area and are available for co-visits.