One Stop Generalist-Financial Aid

Position Summary:
Provide students, visitors, faculty and staff with one-stop service by delivering accurate information on admissions, advising, financial aid, registration, and other Student Services processes, while also handling the back-office functions of the Financial Aid Office. This position reports to the Director of Financial Aid.

• Assist with all operational functions required for the daily activities of the Financial Aid department, as well as supporting tasks related to the One-Stop customer service model.
• This position will serve as the primary backup for processing work-study requests, awards, referrals, and timesheets, ensuring accuracy and timeliness.
• Maintain effective working relationships with Payroll, Human Resources, and Business Office.
• Ensure the accuracy and upkeep of information related to Federal and State Work-Study programs.
• Conduct initial reviews of Financial Aid Appeal Forms to ensure completeness.
• Serve as the liaison between the Special Services department and the Financial Aid Office, collaborating with Special Services staff, students, and, when necessary, parents to ensure clear and accurate communication.
• Support the training of staff and work-study students, while also assisting students and visitors with any inquiries or concerns in the office.
• Help monitor and track students' satisfactory academic progress (SAP).
• Run queries to identify students who have submitted all required initial verification documents.
• Review and compare document information for consistency and accuracy, requesting additional details if anything is incomplete or if discrepancies arise between forms.
• Reach out to students to clarify any questions or request additional information as needed.
• Provide guidance and counsel to students throughout the financial aid process.
• Use the imaging and indexing system in WebXtender to ensure process accuracy and efficiency, while adhering to federal and state record-keeping compliance standards.
• Respond to phone inquiries, assist with maintaining office files and procedures, and perform general clerical and secretarial tasks.
• Utilize the Banner financial aid database for record-keeping related to the work-study program and for verifying student files.
• Contribute to delivering financial aid workshops for college classes and local high schools.
• Attend workshops and training sessions related to federal, state, and Banner systems.
• Offer support to colleagues while ensuring confidentiality is upheld at all times.
• Perform additional duties as assigned.

• Create an atmosphere of effective, efficient, friendly and reliable service, offering easy access to credible information.
• Serve as the first point of contact for new students and community members, providing information on academic programs, enrollment processes, and financial services.
• Assist students with registration activities, including understanding course offerings, adding, dropping, waitlisting, auditing and withdrawing from courses.
• Provide information regarding residency requirements.
• Assist students with online services.
• Screen and schedule appointments for advisors, financial aid staff, and other division personnel.
• Guide prospective students in determining appropriate entry level, completing admission documents, and meeting college requirements.
• Refer students and visitors to appropriate college personnel per established protocol.
• Assist in developing and updating policies and procedures, ensuring the procedures manual is current.
• Ensure all activities comply with Family Educational Rights and Privacy Act (FERPA).
• Perform duties in accordance with established practices and standards, ensuring safety and efficiency with minimal supervision.
• Support campus events (e.g., orientations; on-campus and off-campus open registration, college fairs, commencement) and assist with special projects, as needed.

• Collaborate with students, parents and college staff to explain admissions and registration processes and requirements.
• Provide information to students and parents about admissions and records, including academic standing, transcript requirements, and residency policies.
• Assist students with the admissions process, including applying for admission, requesting transcripts, registering for courses, and updating personal information (e.g., address, phone number, academic major).
• Distribute and assist with the completion of necessary admissions and records forms, either in person, online, or via telephone.

Minimum Job Requirements:

• Associate's degree, or two years of related experience, or an equivalent combination of education and experience.
• Experience working with students or the general public in a customer service setting.

• Proficient in operating current technology utilized by the department, including Microsoft Office, Banner, WebXtender, telephones, fax machines, copiers, scanners, and computers.
• Strong written and verbal communication skills.
• Ability to establish and maintain positive working relationships with colleagues.
• Excellent customer service skills and a strong customer service orientation.
• Ability to manage interpersonal conflict situations with tact, diplomacy, discretion, and a positive attitude.
• Ability to interact effectively with diverse student populations and a wide range of coworkers.
• Ability to multitask, remain solution-oriented and detail-focused, and demonstrate strong critical thinking skills.
• Ability to read, interpret, and accurately apply rules and regulations.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining a friendly and courteous demeanor.
• Understand and effectively communicate complex governmental regulations and systems related to financial aid, financial services, admissions and registration.

• The characteristics described below reflect the typical conditions an employee may encounter while performing the essential duties of this position. Reasonable accommodations may be provided to enable individuals with disabilities to carry out these responsibilities. The noise level in the work environment is generally moderate.

• The physical requirements outlined here represent what an employee must be able to do to successfully perform the essential functions of this role. Reasonable accommodations may be provided for individuals with disabilities. While performing the duties of this job, the employee is regularly required to use hands for handling or feeling, reach with hands and arms, and communicate (speak or listen). The employee is frequently seated and occasionally stands or walks. The employee may need to occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link on the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Letter of Interest
Resume / Curriculum vitae
Contact information for three references (blind or off list reference checks may be conducted on finalists)
Transcripts Official or Unofficial (Scanned/PDF transcripts required if being used to meet the minimum or preferred qualifications; Copy and Paste transcripts will not be considered.)

ENMU-R is an Equal Opportunity Employer. Eastern New Mexico University - Roswell does not discriminate based on race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the office of human resources at (575) 624-7412. New Mexico is an open records state; therefore ENMU-R complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Requests for records should be sent to Frances Dubiel at frances.dubiel@roswell.enmu.edu. For any other inquires please contact Human Resources at (575) 624-7412 or e-mail HR@roswell.enmu.edu

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

ENMU-Roswell reserves the right to cancel, change, or close any advertised position at any time. The decision to do so will be based upon the needs of the University and the final determination will rest with the President.

APPLICANTS ARE RESPONSIBLE FOR SUBMITTING COMPLETE APPLICATIONS