New 
Student Services Specialist (Recruitment)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Jun 17, 2025 | |
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Student Services Specialist (Recruitment) Job ID: 321457 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Phoenix College is seeking a motivated and student-focused Student Services Specialist to join our Recruitment Department. This position plays a key role in supporting prospective and continuing students through the recruitment, admission, and enrollment process. The Student Services Specialist plans, coordinates, and implements recruitment and retention programs and events, while also providing direct support across key student services areas, including admissions, campus tours, placement testing, registration, and retention. The role involves presenting information to students in both individual and group settings-on and off campus-and maintaining regular communication via in-person meetings, phone calls, and email. Additionally, the Specialist develops and nurtures collaborative relationships with K-12 institutions, community partners, and departments within the Maricopa Community College District to advance the college's mission related to student access, enrollment, and success. Essential Functions 60% - Plans, coordinates, and implements programs and events focused on recruiting prospective students and retaining continuing students. Assists in all areas of student services, including recruitment, admissions, campus tours, new student orientation, placement testing, academic advisement, registration, and retention. Presents information to students in individual and group settings, both on and off campus. Communicates with students in person, by phone, and via email to assist them in navigating the admissions and enrollment process. 15% - Develops and maintains cooperative relationships with K-12 institutions, Maricopa Community College District, college campus and community partners to advance the mission and goals of Phoenix College as they relate to admissions, enrollment and retention. 15% - Develops assessment methods, collects and analyses data in order to determine program effectiveness; prepares reports. 10% - Training/on-boarding. Provides training to staff inside and outside Recruitment & Retention on:
10% - Assists in training and directing the work of staff, student workers, and temporary employees to meet program goals. Performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Bachelor's degree or higher from a regionally accredited institution B. Two (2) or more years of customer service experience C. Experience using customer relations management software or student information systems software D. Experience using computer software applications such as MS Office Suite, Google Suite or similar software that includes word processing, spreadsheet software, database software, presentation software and basic desktop publishing software E. Experience developing and delivering group presentations to small (2 - 50ppl) and large (50+ ppl) groups F. Knowledge of the philosophy and principles of a Learning College as demonstrated in the cover letter. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before 07/06/25 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321457&PostingSeq=1 jeid-8a9de59b24271e40a0cca165a609e28c | |