Service & Repair Assistant (Medical Device)

100% Onsite | McHenry, IL

Hours: First Shift

Hourly pay rate starts at $20 per hour

Why Choose Medela?

• A Mission that Matters: Help distribute life-enhancing products that support mothers and babies worldwide.
• Growth-Oriented: We're looking for individuals ready to take initiative and grow into more advanced roles.
• Supportive Environment: Be part of a company that values its employees and provides opportunities for ongoing development.

What You'll Gain:

• Comprehensive benefits package (Medical, Dental & Vision)
• 401(k) with match & Money Purchase Plan
• 16 weeks of Paid Parental Leave
• Generous PTO & 14 paid holidays
• A friendly, collaborative workplace

About You - Our Ideal Candidate:

• You're experienced in ERP systems and MS Excel and confident using them daily to manage inventory and data.
• You thrive in a fast-paced warehouse environment.
• You're proactive, reliable, and eager to learn new skills.

What You Bring to the Table:

• Minimum 1 year of experience in warehouse, inventory management, and product returns.
• Demonstrated proficiency in ERP systems (required) - You'll be using it heavily to manage material movements, inventory transfers, and data entry.
• Advanced Excel skills (required) - Comfortable with spreadsheets, data input, and basic functions.
• Excellent verbal and written communications
• Experience working in an environment with global objective
• Must be able to read, understand and communicate in English

What You'll Be Doing:

• Perform SmartSolve Complaint Management entries for product returns associated with customer complaints
• RMA process of creating and correcting RMA's or complaints from returned items/equipment
• Create complaints in SmartSolve for products returns where a product failure/complaint condition gets identified during receiving and a complaint doesn't exist
• Create an electronic product return file on the designated network drive
• Scan customer-returned paperwork (if any) into the associated product return file
• Resolve missing data/documentation issues that prevent the product return from being received and processed
• Physically prepare the returned product for evaluation by discarding and/or recycling any items that do not need testing/evaluation per procedure
• Sort product returns into color-coded bins and stages them on the appropriate cart for evaluation
• Utilize the MfgPro system to process pumps to Backward Explode to make the product available for Shipping/Warehouse
• Process Customer Owned Product (COP) paperwork/pumps, including preparing Evaluation report records, billing, and labeling. Maintain storage of Evaluation reports and UPS address log
• Research RMA's or Calls to rectify duplicate Serial Numbers in Inventory, ISB, and Customer Owned upon request. Scanning research to various groups to be resolved
• Verify customer approval for repairs on customer-owned products
• Assist in obtaining customer approval for repairs on customer-owned products
• Work with other departments to ensure communication and information flows freely between the various groups.
• Verify Inventory accuracy in Capital Equipment Services or component issues, revision changes, etc., and report discrepancies to the Lead or Manager or Warehouse personnel
• Assist in the generation of product assembly documentation for Capital Equipment reassembly
• Order Supplies and maintain a Spreadsheet of Suppliers. Replenish supply areas as needed. Keep matrix whiteboards clean and updated.
• Assist in department improvement initiatives

If you're ready to put your ERP and Excel skills to good use in a role that makes a real difference-apply today and grow with Medela!