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Terminal Operations & Dispatch Manager

Peter Pan Bus Lines
$70,000 - $75,000 - Medical, Dental, 401k, Life Insurance
relocation assistance
United States, Massachusetts, Boston
Jun 14, 2025
Position Summary We are currently seeking a motivated and service-driven Terminal Operations & Dispatch Manager. This full-time role supports the daily functions of ticketing, customer service, staff supervision, and dispatch operations. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Terminal & Ticketing Operations Supervise daily terminal functions including ticket counter operations, staffing, scheduling, and performance oversight. Train and support front-line staff to maintain consistent delivery of exceptional customer service. Provide schedule and fare information, sell tickets, and balance daily sales. Manage all company monetary transactions; ensure accuracy in reconciliation and deposits. Oversee Package Express paperwork and collections as needed. Address and resolve customer complaints or service issues professionally and efficiently. Dispatch Operations Dispatch interstate and long-distance buses per schedule. Issue departure orders and coordinate daily driver bid schedules. Monitor driver compliance with Hours of Service regulations. Approve driver pay reconciliation forms; review envelopes for proper documentation and payment. Inspect driver log books, licenses, medical cards, and physical readiness before dispatch. Arrange for extra buses and drivers during high passenger volume or service disruptions. Maintain up-to-date records of passenger counts and assist in customer service or incident report resolution. Administrative & Financial Duties Assist in monthly financial closing activities and enforce company terms and conditions. Manage invoicing and account receivables related to terminal operations. Execute clerical duties with speed and accuracy. Skills & Qualifications Education & Experience Associate degree or equivalent work experience. Minimum 5 years of experience in customer service, transportation, or operations. Experience managing teams and coordinating logistical tasks. Supervisory experience is desirable. Bus transportation industry background is highly valued. Core Competencies Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite, especially Excel and Outlook. Ability to multi-task, problem-solve, and maintain attention to detail in high-pressure situations. Strong time management and organizational skills. Ability to identify and resolve operational problems efficiently and collaboratively. Language & Mathematics Fluent in English; Spanish or other language proficiency is a plus. Capable of reading and interpreting schedules, operational instructions, and written correspondence. Able to calculate basic fares and operational costs, and understand geography related to travel routes. Physical & Work Environment Requirements Must be able to lift/push/pull up to 50 pounds. May be required to stand, walk, or sit for extended periods. Work involves moderate noise levels in an office and terminal setting. Must be available to work flexible hours including nights, weekends, and holidays. Additional Information This is a full-time, in-person position with no relocation assistance provided. Schedule may vary based on operational needs. This position requires initiative, flexibility, and a strong commitment to customer satisfaction. Company Overview Peter Pan Bus Lines is a leader in the motorcoach industry, delivering safe, on-time travel while providing passengers with the best experience in the business. We take PRIDE IN THE RIDE by exceeding customer expectations through world-class service, reliability, and professionalism. With decades of excellence, we're proud to be recognized for our high standards in passenger safety, operational efficiency, and customer care. Join Our Team If you are passionate about the travel industry, possess strong leadership skills, and are ready to contribute to one of the most respected names in transportation, we invite you to apply and help us continue delivering PRIDE IN THE RIDE at Peter Pan Bus Lines.