New 
Ambulatory Director of Operations
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Jun 12, 2025 | |
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Summary
Responsible for overseeing and optimizing daily operations to support efficiency, quality, and compliance. Ensures alignment with organizational goals, manages cross-functional teams and drives initiatives to improve service delivery, patient experience, and operational performance. Does this position require Patient Care? No Essential Functions -Develops and implements operational strategies to enhance productivity and quality of care. -Monitors departmental budgets and resource allocation, ensuring financial targets are met. -Collaborates with clinical and administrative leaders to improve workflows and operational efficiency. -Oversees staffing needs, including recruitment, scheduling, and performance management. -Ensures compliance with healthcare regulations and organizational policies. -Leads quality improvement initiatives to enhance patient experience and satisfaction. -Analyzes operational data and metrics, preparing reports to support decision-making. -Facilitates interdepartmental communication to ensure seamless operations and address any issues promptly. -Identifies opportunities for process improvements, implementing best practices to optimize outcomes. Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Management required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare operations 5-7 years required and Experience in a management or leadership role 3-5 years required Knowledge, Skills and Abilities - Strong leadership and problem-solving abilities. - Effective communication and interpersonal skills for team coordination and stakeholder engagement. - Proven project management skills, with experience in implementing process improvements. - Analytical and data interpretation skills for performance tracking and reporting. - Knowledge of healthcare compliance and operational standards. Physical Requirements The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |