Manager - IT Vendor Financial & Service Delivery Excellence

Presbyterian Healthcare is hiring a Manager - IT Vendor Financial & Service Delivery Excellence! We are seeking an experienced IT leader to manage relationships with strategic infrastructure vendors and ensure seamless delivery of IT services.

The Manager will serve as the liaison with key IT service providers (Service Desk, Infrastructure, Desktop Support, Print Services). Oversee vendor performance, service levels, and financial management. Drive outcomes across a multi-sourced, hybrid IT ecosystem. Partner with IT Governance, Contract Management, and Service Integration teams to improve end-to-end service delivery

Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Days

Ideal candidate:

We're seeking a leader with proven experience in vendor and contract management, budgeting, and IT service delivery. Ideal candidates will bring:

• Strong vendor relationship management and negotiation skills

• Expertise in contract, financial, and project management

• Excellent communication, problem-solving, and analytical skills

• Ability to thrive in a fast-paced, dynamic environment

• Knowledge of IT services, technology, ITSM/ITIL, and ServiceNow

• Detail-oriented, adaptable, and committed to continuous learning

Join a workplace where compassion meets purpose. Apply today!

• Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
• Other Minimum Experience:
  Strong organizational skills, with the ability to analyze processes, identify contributors, work across organizational boundaries and prioritize actions
• Ability to develop strong knowledge of the technology or service delivered by the vendor, its market, strategic plans and innovations, competitors, challenges and market trends

• Strategy & Governance: Leads development and presentation of IT and operational solutions; manages communications and vendor processes aligned with enterprise governance.

• Operations: Oversees vendor performance and contracts; collaborates with service owners to meet business goals and evaluate service agreements.

• Workforce & Service Excellence: Supports staffing and skill development; mentors teams; ensures strategic vendors have resources for project success; tracks and reports service metrics.

• Industry & Compliance: Builds expertise in IT service delivery and pricing models; ensures compliance with regulatory and security standards using best-practice frameworks.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.