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Posting Date 06/11/25
Application Deadline 06/13/25
Pay Range $19.78 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type Unclassified
Department Call Center
About the Position The Contact Center Representative is the voice that answers the phone and provides correct information efficiently to the citizens of Maricopa County, transferring them or finding answers to the questions they have regarding the Supervisors, Treasurer, Assessor, and Recorder (Elections), departments. About Us The mission of the STAR (Supervisors Treasurer Assessor Recorder) Contact Center is to provide knowledgeable, courteous and efficient information to all incoming telephone questions to the Recorder, Elections, Treasurer, Assessor, and to assist callers to the County Switchboard. With access to these multiple departments and their data, the Customer Service Representatives can answer nearly every question in a single call, including questions concerning ownership, assessed value, and property tax. Bi-lingual agents are also available. Proud to Offer
Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ
We Require
Two years of administrative and/or clerical experience to include at least six months of call center experience Must be bilingual (English/Spanish) High school diploma or GED Certificate An equivalent combination of post-secondary education and job-related experience may be substituted for the minimum qualifications on a year-for-year basis
We Also Value
Call center experience working with voter registration, mortgage, title or independent property assessment companies. Call Center experience working with a county Treasurer, Assessor, or Recorder's office
Job Contributions
Receive calls that require skilled communication and accurate information based on the policies, guidelines, and directives of each Agency represented. Acts as a communication facilitator between the public, call center management and the Agencies. Communicates and processes information to the Lead or Supervisor when necessary
Working Conditions
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Requires sitting for long periods of time Must be able to lift up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time
Selection Procedure
Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer. Apply Now!
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Maricopa County
parental leave, sick time, tuition reimbursement
Jun 11, 2025