Team Lead Operations Support

Job Details

Job Description

Summary/Objective:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Development, Testing and Infrastructure Service Support team members. You will manage and ensures all production changes are made in accordance with the HPP life-cycle methodology.

You will be responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. You will assist in defining a future strategic vision while supporting the launch of new initiatives through the HPP SDLC process. In addition, you will be required to develop an in-depth Functional knowledge of the application(s) supported and interdependencies.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in a constant state of alertness and safe manner.

• Primary focus areas will include promoting stability and quality of support services in line with the HPP strategy
• Work across multiple application development areas and support teams to ensure high level of support service
• Ensure essential procedures are followed and contribute to defining standards
• Demonstrate in-depth understanding of how apps development integrates within overall technology function
• Drive the change in culture to ensure Production Control best practices are implemented.
• Analyze complex problems / situations and propose solutions
• Partner with Manage, Operations Support to facilitate workload which is subject to changing priorities and demands.
• Create and maintain a knowledge base to ensure that knowledge is shared across Production Control resources.
• Monitor the daily production processing, troubleshoot and report all failures
• Maintain proficiency with production control tool sets.
• Assist team members in delivering a positive outcome in all production initiatives.

Supervisory Responsibility:

This position has supervisory responsibilities over the Production Control Team

Work Environment:

This job operates in an office setting. This role requires regular walking to various locations around the building.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking and sitting for long periods.Travel

This position may require travel for training as required.

Work from Home

This is not a work from home position.

Required Education and Experience:

Education:

• Bachelor degree preferred in Business Administration, Health Sciences, Computer Science or Information Technology
• 3 years industry experience in Production Control operations required.

Required Skills/Abilities:

• Schedule, monitor, training, and technical support for Automic Scheduler (Appworx).
• Manage SFTP request and monitor.
• A Detailed knowledge of Production Control procedures and responsibilities.
• Knowledge of production job scheduling, data transmission protocols and remote printing procedures and utilities.
• Ability to interact positively and productively with Information Technology management and staff, as well as with all levels of management.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.