Customer Service Applications Manager

AES Corporation
United States, Ohio, Dayton
1065 Woodman Drive (Show on map)
Jun 11, 2025
Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas. AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization. If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation. Primary Roles & Responsibilities Coordinate and communicate digital project status with stakeholders, including business users, Digital teams, and external vendors. Main liaison between Digital Stake, Business Partners, holders, and support vendors for Customer Service Applications. Identify opportunities for innovation and digital projects to excel the AES End Customers and Call Center Agents experience. Stay current with industry and emergent technologies around Omnichannel and make your Customers Digital. Develop project plans, timelines, and budgets, and monitor project progress to ensure milestones are met within scope, time, and cost constraints. Execute Capital budget assigned to Customer Service Application Projects Coordinate and supervise the assigned people. Position Requirements 5+ years of experience in development of Digital Customer Service oriented projects Must have the ability to perform technical project management to achieve expected results in a timely fashion. Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams. Analytical thinking abilities and client-facing communication skills.Vendor Management skills and Business focus ability. IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree. Spanish will be a plus AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.