Patient Exp Coord hourl

Job Details

Job Description

PRIMARY FUNCTION: The Patient Experience Coordinator's primary functions are to serve as the liaison between patients and the hospital and to provide leadership and project portfolio management for service and quality initiatives. The Patient Experience Coordinator also acts as an advocate to patients and families and provides a specific channel through which they can seek solutions to problems, concerns and unmet needs.

ESSENTIAL FUNCTIONS:

• Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.
• Act as an advocate for patient/family to provide timely resolution of problems/concerns.
  * Investigate all patient/family inquiries and complaints working collaboratively with a range of healthcare professionals and support staff to facilitate a resolution of issue(s).
  * Act as advisor to patients/families/staff relative to hospital policies with special focus on patient rights.
  * Facilitate and coordinate amenities/services that support/enhance positive patient experience.
  * Create, maintain and manage statistical database that supports the department.
  * Project development of databases, coordination of team activities with databases, research best practices and prepare reports to update management teams.
  * Work with patient experience committees and Balanced Scorecard Service Program to develop service initiatives.
  * Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.
• Rounding on patients in the Emergency Department and Inpatient Units

EDUCATIONAL/TRAINING REQUIREMENTS:

Education includes High School Diploma or GED, Bachelor's Degree- Behavioral or Clinical Sciences, equivalent experience

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CERTIFICATES, LICENSES, AND REGISTRATION:

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EXPERIENCE REQUIREMENTS:

Preferably one to two years experience as a Patient Representative or comparable customer service position.

Work Shift

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Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.