Patient/Visitor Liaison/ Perioperative Care / Full Time / Days

• Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become major source of concern.

Requirements:

• High School diploma equivalency
  
  
  
  • 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
  
  
  
  
• BLS Provider

• Organization: Henry Ford Rochester Hospital
• Department: Perioperative Care Anc 001
• Shift: Day Job
• Union Code: Not Applicable