Product Manager (Customer Success)

Amplitude
vision insurance, parental leave, paid holidays, flex time
United States, Georgia, Atlanta
Jun 09, 2025
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike's, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2's Spring 2025 Report. Learn how to optimize your digital products and business atamplitude.com. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude's Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The candidate MUST be located in one of the city locations listed below: Atlanta, Georgia Austin, Texas Sao Paulo, Brazil Mexico City, Mexico About the Role & Team In this unique role as a Product Manager within Amplitude's Enterprise Customer Success team, you'll leverage your deep expertise in product management and analytics to strategically advise our customers, enabling them to build exceptional digital products using Amplitude's analytics platform. You'll directly support a diverse portfolio of enterprise accounts across LATAM and North America, collaborating closely with product executives, analytics leaders, and growth teams to drive adoption and ensure maximum value realization. You're someone who understands what it takes to develop outstanding digital products-experienced with agile product methodologies, fluent in analytics, and skilled in platforms like Amplitude. You'll utilize these skills to guide customers toward informed product decisions, strategic adoption, and sustained growth. As a Product Manager on our Customer Success Team, you will: Collaborate closely with customers' Product, Analytics, and Growth teams to create and execute strategic plans that achieve key product goals and growth metrics. Advise senior customer executives (e.g., Chief Product Officers, VPs of Product, Heads of Analytics) on effectively leveraging Amplitude analytics to inform their product strategy and development. Conduct strategic business reviews and in-depth analytics sessions, demonstrating measurable impact and uncovering new opportunities for product adoption and growth. Partner cross-functionally with Amplitude's internal teams-including Sales, Product, and Professional Services-to ensure customer feedback meaningfully influences product enhancements and adoption initiatives. Regularly analyze product usage patterns, identify health metrics, and proactively suggest actionable insights to customers that enhance their long-term success and value from Amplitude. You'll be a great addition to the team if you have: 5+ years of experience as a Product Manager, Growth Product Manager, or in a similar role within SaaS or digital-first companies. Hands-on experience using analytics platforms (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to inform product decisions and strategies. Proven success working with enterprise-scale customers, influencing senior executives, and driving adoption of sophisticated SaaS solutions. A strong track record in defining product strategies, developing roadmaps, and prioritizing initiatives that deliver clear business outcomes. Exceptional ability to translate complex analytical insights into actionable product recommendations. Outstanding business acumen with the communication skills to convey technical and strategic concepts clearly and effectively to senior executives. Fluency in Portuguese, Spanish, and English. Travel Expectation Approximately 5+ days per month. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product:Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans Flexible time off, paid holidays, and more Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2. We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. #LI-GF1 #LI-Remote By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.comemail address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.