New 
Helpdesk Support Specialist
 TEKsystems | |
$22.00 - $26.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, La Grange | |
 Jun 07, 2025 | |
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Key Skills & Expertise:
* Proficiency in Windows 10 & 11, along with support for Microsoft Office applications including remote desktop functionality. * Experience with Skype and Teams support. * Active Directory management, including password resets and account unlocks, without responsibilities for account provisioning or creation. * Support for remote users, including VPN troubleshooting and assistance. * Familiarity with ServiceNow for ticket management. Job Overview: This role involves providing Help Desk support, handling phone and remote support, and managing incoming tickets via email for our client. Responsibilities include: * Answering and resolving user inquiries. * Monitoring and managing assigned tickets in the queue. * Undergoing initial training to learn company-specific applications and processes. *Pay and Benefits* The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in La Grange,IL. *Application Deadline* This position is anticipated to close on Jun 12, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |