New

Technical Support Specialist

TEKsystems
$18.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Birmingham
Jun 07, 2025
One of our clients in the Birmingham Market is looking for a technician to join their team. This is a 24/7 support team with a 6 week rotating schedule. Essentially every week a different shift is worked. Experience within IT support will be needed for this role especially with a varied skill set. Additional info listed below. Please note, this is only 1 role, but our client is open to candidates that are at either of these levels. Description For a level 1 Technician the requirements are as follows - Candidates must have: 1-3 Years experience Formal education in Computer Science or related IT field or equivalent experience Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus Level 1 Technician: 1-3 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity. For a level 2 Technician the requirements are as follows - Candidates must have: 3-5 Years experience Formal education in Computer Science or related IT field or equivalent experience Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus Level 2 Technician: 3-5 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity. For a level 3 Technician the requirements are as follows - Candidates must have: 5-10 Years experience Formal education in Computer Science or related IT field or equivalent experience Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus Level 3 Technician: 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity. Additional Skills & Qualifications Knowledge, Skills & Abilities * Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. * Ability to apply excellent customer service skills * Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. * Ability to multitask and prioritize tasks based on criticality and operational impact to the system. * Ability to follow and properly apply both Change Management processes and knowledge-based procedures * Working knowledge of Windows based operating systems preferred * Working knowledge of AIX or other UNIX based operating systems preferred * Working knowledge of distributed computer networks is a plus. * Ability to build and maintain relationships with key customers * Critical thinking/Problem solving abilities Job Responsibilities * Day to day monitoring of the primary SCADA and ancillary systems for health and availability * Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel * Notification to key customers for the coordination of system outages and events that may impact other critical systems. * Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Jun 19, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.