New

Customer Service Supervisor

TEKsystems
$31.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Jun 07, 2025
Job Title: Customer Service Supervisor Job Summary: We are seeking a motivated and experiencedCustomer Service Supervisorto lead a team of customer service representatives in delivering exceptional service and support. This role is responsible for overseeing daily operations, coaching team members, resolving escalated issues, and driving continuous improvement in customer satisfaction and service efficiency. Key Responsibilities: * Supervise and support a team of customer service representatives, ensuring high performance and adherence to service standards. * Monitor daily operations, including call/email/chat volumes, response times, and customer interactions, to ensure timely and effective service. * Handle escalated customer inquiries and complaints with professionalism and a focus on resolution. * Train, mentor, and develop team members through regular feedback, coaching sessions, and performance evaluations. * Collaborate with other departments (e.g., sales, logistics, technical support) to resolve customer issues and improve service delivery. * Analyze customer service metrics and prepare reports to identify trends, areas for improvement, and team performance. * Assist in developing and implementing customer service policies, procedures, and best practices. * Foster a positive and customer-focused team culture. Qualifications: * Associate or Bachelor's degree in Business, Communications, or a related field (or equivalent experience). * 3+ years of experience in customer service, with at least 1 year in a supervisory or leadership role. * Strong interpersonal and communication skills, with the ability to lead and motivate a team. * Proficiency in customer service software (e.g., CRM systems, ticketing platforms). * Excellent problem-solving and conflict-resolution abilities. * Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Pay and Benefits The pay range for this position is $31.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Jun 18, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.