GCN Global Enablement Lead

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

.

• Interview and assess talent for implementation field resources.
• Collaborate with the field partners to ensure skills meet expectations.
• Identify gaps in the enablement collateral and drive improvements/updates.
• Ensure all new partner resources are onboarded properly with access to correct systems and training requirements completed.
• Perform remote quality reviews of field work
• Perform occasional in-person site visits to assess workmanship
• Perform regular assessments of dedicated field personnel and develop personalized development plans.
• Collaborate with internal technical teams to build and assign enablement content for bother internal employees and field resources of new products and features.
• Ensure field techs have complete toolkits, and all tools are in good working order.
• Collaborate with the leadership team to understand upcoming resource requirements and build a plan to meet the requirements.
• Maintain both Network Engineering and Project Management Best Practice collateral and ensure adherence to these best practices.
• Regularly shares best practices and provides constructive coaching and feedback to other members of the field team.
• Work closely with regional leadership to align technical enablement programs with business objectives and field needs.
• Define key performance indicators (KPIs) for enablement effectiveness, collect feedback, and continuously refine programs.
• Participate in new product reviews, assess impact, need to the region, and assign training as required.
• Ensure enablement materials remain up-to-date, scalable, and relevant through structured content management processes.
• Develop effective onboarding processes for new team members (both internal and external) to accelerate their integration and productivity.

Requirements

• 5+ years of experience in a knowledge management, technical enablement, or delivery-focused role in the telecom industry
• Strong knowledge of telecom technology and products

• Excellent communication skills, with the ability to articulate complex concepts clearly and concisely

• Ability to relate to a wide variety of people and to observe, listen, motivate, and provide leadership
• Detailed oriented

• Project management experience & skills - PMP preferred
• Strong technical, analytic, and critical thinking skills
• Ability to influence without direct authority, ensuring alignment across global teams.
• Initiative-taking and adaptable, thriving in a fast-paced, always changing environment
• Excellent collaboration skills, with experience working directly with leadership and cross-functional teams
• Experience deploying or leading deployment projects is preferred
• Ciena product knowledge is preferred
• MSFT Office Suite

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.