HR Customer Service Rep

Position Purpose:

Under the general direction of the Supervisor of HR Operations, the HR Customer Service Representative is accountable for making a memorable first impression and providing exceptional customer service to HR customers.

The incumbent is responsible for assisting internal and external customers in understanding and utilizing the HR services .

Nature and Scope:

The major challenges to this position are handling several assignments simultaneously with frequent interruptions, while always providing superior customer service and maintaining a high level of accuracy. The main responsibilities are as follows:

* Act as primary contact for general HR information

* Answering incoming calls, assisting applicants and answering general HR questions.

* Maintains various employee information in HR Information System.

* Assists with various communications, responding to emails and voicemails, and educating employees regarding their employee benefits package .

* Maintain standard work for routine processes

* Maintain knowledge of human resources policies and procedures.

* Maintain knowledge and understanding of benefit plans and procedures.

High standards of courtesy, customer service skills, performance, human relations skills, and personal appearance are required. As a Human Resources team member, the incumbent has constant contact with employees, management, customers, potential employees, and vendors at all levels throughout Renown Health.

KNOWLEDGE AND SKILLS:

* Ability to communicate in an effective, pleasant, and positive manner with a diverse group of individuals, as well as establish strong cooperative working relationships.

* Initiative and willingness to follow through and help others.

* Ability to plan, organize, maintain priorities and schedules, as well as ensure that deadlines are met.

* Ability to maintain organized working environment.

* Ability to maintain accuracy.

* Ability to detect and correct mistakes before they reach the customer.

* Ability to maintain confidentiality.

* Knowledge of grammar, spelling, punctuation, business English, business correspondence, and general office procedures.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications: Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. Ability to speak Spanish is preferred.

Experience:

Requires a minimum of at least one (1) year experience in a Human Resource or Customer Service focused position.

License(s):

None.

Certification(s):

None.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.